Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Shariah Mcrae

Powder Springs,GA

Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Loss Prevention Specialist

Target
Kenesaw, GA
07.2023 - Current
  • Monitored surveillance cameras to detect suspicious activity.
  • Provided training on loss prevention techniques to staff members at multiple locations.
  • Organized monthly meetings with store managers to discuss current security trends and practices.
  • Calculated response to detected theft attempts based on age and behavior of the suspected perpetrator, erring on the side of caution to insulate the company from liability.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.

IT Intern

Best Buy
Cobb, GA
05.2022 - 07.2023
  • Provided technical support to users with a variety of questions related to computer systems, software, and hardware.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Updated hardware, software, and security protections with the latest standards.
  • Performed system backups and restores as required.

Call Center Representative

Delta Dental Insurance
Alpharetta, GA
02.2021 - 07.2023
  • Answered incoming calls from customers and assisted with product inquiries, billing questions, and other customer service-related issues.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Monitored call queues to prioritize incoming calls by urgency or importance level.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Attended regular training sessions on updates and changes within the industry or organization.

Shift Leader

Starbucks
Buckhead, GA
01.2018 - 02.2021
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Resolved customer complaints promptly and professionally.

Education

Bachelor of Science - Aviation

Liberty University
Lynchburg, VA
08-2028

Skills

  • Investigation and interrogation
  • Surveillance techniques
  • Interviewing techniques
  • Store audits
  • CCTV Systems
  • Policy Enforcement
  • Customer Service
  • Help Desk Support
  • Server Support
  • Information Analysis

Languages

Spanish
Limited

Certification

  • CPR
  • Vet tech

References

References available upon request.

Timeline

Loss Prevention Specialist

Target
07.2023 - Current

IT Intern

Best Buy
05.2022 - 07.2023

Call Center Representative

Delta Dental Insurance
02.2021 - 07.2023

Shift Leader

Starbucks
01.2018 - 02.2021

Bachelor of Science - Aviation

Liberty University

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Shariah Mcrae