Shariann Howell
Petco
Chico,CA
7
years of professional experience
A highly adaptable, dependable and results-driven professional with a huge hunger to succeed. Known for exceptionally strong customer service and communication skills. Focused on fostering a culture of high animal care standards, achieving measurable outcomes and excellence.
Work History
Companion Animal and Aquatics Specialist
6 Months- Attentively providing thorough, detail-oriented and well-being centered care to diverse animal species
- Developing and executing care plans to expertly maintain all store aquariums, resulting in great improvements of customer appeal and overall aquatic health.
- Exhibits excellent multi-tasking and time management skills, ability to provide top-notch customer assistance and answer phones while simultaneously working on a project
- Providing new pet parents of all species with accurate, pet-focused education, fostering customer engagement and informed decision-making.
- Upholds excellent customer service always, with an ability to stay friendly and provide customer-oriented service under pressure.
Sales and Customer Service Shift Lead
3 Years 6 Months- Contributed greatly to sales growth by building loyalty and rapport with customers, resolving complaints with empathy and a genuine need to assist others.
- Maintaining excellent team standards coaching employees on customer engagement and sales tactics
- Managed high-stress situations effectively, maintaining professionalism under pressure, always providing customer-focused service.
- Ability to quickly memorize and integrate new information in engaging ways to entice customers.
Volunteer - Startup Founder
10 Months- Established connections within animal rescue and veterinary community, enhancing collaboration and resource sharing.
- Coordinated fundraising events, boosting community engagement to support operational readiness and veterinary care costs.
- Recruited foster and adoption applicants by implementing social media and community events to drive growth.
- Provided countless hours of expert care for exotic animals and neonatal kittens being fostered
- Adopted out 34 cats and kittens to date, each one receiving full vaccination, microchip and spay or neuter
Cashier/Retail Associate
1 Year 10 Months- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Prepared store for opening and closing: counting cash drawers, checking equipment and unlocking/locking store.
- Operated register with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained store cleanliness and organized merchandise.
Summer Camp Engineering Instructor
4 Months- Managed registration, attendance, and parent communication to ensure smooth camp operations.
- Planned and conducted engineering-based activity lessons to teach students in an engaging and exciting way.
- Fostered a positive environment by tailoring instructional strategies to individual learning styles of each student.
- Enhanced each student's experience by developing and implementing fun engineering-based activities for a diverse group of ages.
- Organized and maintained supply setup and teardown for each lesson, facilitating a seamless instructional flow.
Education
- Biology
Skills
Hunger to succeed
Dedication
Decision-making
Goal setting
Organization
Team player
Multi-tasking
Time management
Excellent customer service
Passion for animal care
Timeline
Companion Animal and Aquatics Specialist
Petco
02.2026 - CurrentRead More
Volunteer - Startup Founder
CritterLuv Chico Pet Rescue
04.2023 - 02.2024Read More
Sales and Customer Service Shift Lead
Impact Marketing
07.2022 - 01.2026Read More
Summer Camp Engineering Instructor
Play-Well TEKnologies
03.2020 - 07.2020Read More
Cashier/Retail Associate
Thrifty Bargain
04.2019 - 02.2021Read More
Butte College
from Biology
Read More