Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharica Murray

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Citibank
Jacksonville, FL
06.2019 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Cashier

Walmart
Jacksonville, FL
01.2018 - 2019
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Education

High School Diploma -

William M. Raines High School
Jacksonville, FL
05-2019

Skills

  • Product Knowledge
  • Consultative Sales
  • Report Generation
  • Scheduling

Timeline

Customer Service Representative

Citibank
06.2019 - 03.2023

Customer Service Cashier

Walmart
01.2018 - 2019

High School Diploma -

William M. Raines High School

Similar Profiles

CREATE PROFILE
Sharica Murray