Sharicitia Smith Jackson
Hammond,Louisiana
Summary
Motivated and patient-focused Dental Assistant treating individuals with diverse dental concerns. Eager about providing compassionate care and building relationships with patients to facilitate trust. Active listener with commitment to developing rapport. Offering exceptional patient education skills to promote preventative care.
Overview
16
16
years of professional experience
Work History
Dental Assistant
Hammond Family Dentistry
Hammond, LA
12.2018 - Current
- Took bite wing, periapical, panoramic and occlusal X-rays and placed them in the viewer so the dentist could look over them
- Handled the sanitization of equipment, room cleanup and supply restocking after each patient had received treatment
- Helped to build a loyal patient following by providing empathetic and caring service.
- Provided a high level of support and assistance to the dentist and staff by passing the tools needed for procedures
Customer Experience Expert
Stericycle Communication Solutions
St. Louis, MO
03.2012 - Current
- 24 hour answering service, ensured superior customer experience by addressing customer concerns, demonstrating empathy, providing new product information, and resolving problems swiftly
- Documented all customer inquiries and comments thoroughly and quickly
- Directed calls to appropriate individuals and departments
- Determined customer needs by asking relevant questions and listening actively to the responses
Direct Support Professional
ResCare Inc.
Albany, LA
10.2011 - 02.2012
- Supervised daily activities and provided assistance when needed
- Administered medication as directed by physician
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Monitored progress and documented any status changes accordingly
- Completed entries in log books, journals and care plans to document accurately report patient progress
- Maintained a clean, safe and well-organized patient environment
- Transported individuals to medical appointments and other errands
- Ensured safety and well-being of each patient in alignment with care plan
Appointment Setter
Jani King
Ponchatoula, LA
07.2010 - 09.2010
- Set appointments with salespeople, potential customers, and answered questions from potential customers
- Made phone calls daily to establish first contact with potential customers and set meetings with salespeople
- Executed outgoing calls from corporate sales lead pipeline
- Alerted customers to upcoming sales events and promotions
- Answered phone calls and answered questions from potential customers
Call Center Customer Service Rep
CPU2
Covington, LA
03.2009 - 10.2009
- Acquired new customers per month, growth in revenue
- Communicated with vendors regarding back order availability, future inventory and special orders
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Described the product to customers and accurately explained details and care of merchandise
- Greeted customers in a timely fashion, while quickly determining their needs
- Determined customer needs by asking relevant questions and listening actively to the responses
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, LA2005
Diploma - Hospitality
International Air And Hospitality Academy
Vancouver, WA2010
Certificate - Medicine
Southeast Academy Of Dental Assisting
Hammond La2018
Skills
- I'm energetic with exceptional customer service and strong communication skills A willingness to help, compassionate attitude, and willing to learn and be taught The ability to interact with people on a professional and personal level is one of my best assets
Custom
Neil Oza, DDS, Owner and Dentist, Advanced Dental Concepts 985-345-6094
Cecilia Luong, DDS, Owner and Dentist, Tiger Smile Family Dentistry 225-412-7996
Teara Stewart, Lead Instructor, Southeast Academy of Dental Assisting 985-664-4031 or 225-772-4056
Timeline
Dental Assistant
Hammond Family Dentistry
12.2018 - Current
Customer Experience Expert
Stericycle Communication Solutions
03.2012 - Current
Direct Support Professional
ResCare Inc.
10.2011 - 02.2012
Appointment Setter
Jani King
07.2010 - 09.2010
Call Center Customer Service Rep
CPU2
03.2009 - 10.2009
High School Diploma -
Ponchatoula High School
Diploma - Hospitality
International Air And Hospitality Academy
Certificate - Medicine
Southeast Academy Of Dental Assisting
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