Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharicka Hicks

Atlanta,GA

Summary

To obtain a job working 40 hours or better with the chance to gain insight on whatever field I decide to go in. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

JBT
03.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.

Customer Service Representative

Concentrix
09.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.

Warehouse Associate

ConMed
06.2021 - 11.2022
  • Order picker, shipping/ manifesting orders, RA scanning, quality control, implementing products into system.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Entered quantity received against purchase order in computer system.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Completed cycle counts and monthly inventory.
  • Performed general housekeeping and cleaning tasks.

Assistant Manager

Wingstop
04.2018 - 06.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Warehouse Employee

FedEx
01.2018 - 03.2018
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Collaborated with team members to maintain efficient workflow.
  • Followed all safety and security protocols to minimize risk of injury.
  • Checked accuracy of product packaging and labeling, rectifying any issues.

Printing Press Operator

Temp Agency
09.2017 - 01.2018
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Set up and operated printing press machines.
  • Operated press to achieve highest print quality and productivity with minimal scrap
  • Adjusted press during production runs to maintain specific registration and color densities

Education

Bachelor Of Applied Science - Nursing

Georgia State University
Atlanta, GA
05.2026

High School Diploma -

Pebblebrook High School
Mableton, GA
05.2017

Associate Of Applied Science - Social Work

Georgia State University
Atlanta, GA
05.2023

Skills

  • Microsoft office
  • Data entry
  • Customer satisfaction
  • Enter Data
  • Microsoft Excel
  • Hand Scanning
  • Shipping Documentation
  • Order Picking and Processing
  • Clear Communication

Timeline

Warehouse Worker

JBT
03.2023 - Current

Customer Service Representative

Concentrix
09.2022 - 08.2023

Warehouse Associate

ConMed
06.2021 - 11.2022

Assistant Manager

Wingstop
04.2018 - 06.2021

Warehouse Employee

FedEx
01.2018 - 03.2018

Printing Press Operator

Temp Agency
09.2017 - 01.2018

Bachelor Of Applied Science - Nursing

Georgia State University

High School Diploma -

Pebblebrook High School

Associate Of Applied Science - Social Work

Georgia State University
Sharicka Hicks