Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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SHARIE SURRATTE

Clovis,NM

Summary

United States Air Force healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, optimizing both flight and patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dental Clinic Manager/Flight Chief

United States Air Force, USAF
03.2021 - Current

Directed 31 staff & $1.4M in assets to treat 13,500 populace for Air Force's most deployed Wing. Owns $700,000 budget, coordinates with 11 custodians & 3 departments, tracks and orders equipment packages valued at $131,000. Consults with leadership on daily operations & safety concerns.

  • Managed patient & staff schedules.
  • Liaised with 30 deployment managers to clear 2,300 members
  • Improved Wing's readiness rate by raising 78 rankings in less than 6 months resulting in dental clinic being #1 in the Air Force.
  • Drove Flight's operation instructions review, tracked & updated 27 guidance's, oversaw 5 process improvements, rectified 499 errors.
  • Enabled $4.2M clinic's production rate, 4% higher than previous year.
  • Hired, trained and supervised employees to maintain team of high performers.

Infection Control Manager

United States Air Force, USAF
03.2021 - 03.2023
  • Established clinic department protocols for 250 staff based on CDC, OSHA, and TJC infection prevention and control standards.
  • Coordinated with local and state health agencies to report cases of infectious diseases.
  • Identified opportunities for enhancing performance to safeguard employees, patients, and visitors from contagious illnesses.
  • Investigated clusters & outbreaks for 15,300 base population to identify source of infection, educating healthcare personnel regarding short and long term measures.
  • Supported quality initiatives and coordinated with interdisciplinary teams to manage and prevent the spread of specific diseases.
  • Utilized graphical tools to present improvement initiatives for quality performance

Honor Guard Program Manager

United States Air Force, USAF
07.2018 - 03.2021

Directed 12 member team to ensure the successful execution of the Military Funeral Honors mission as directed by Congress. Identify, plan, and coordinate the replacement of equipment, uniforms, and supplies. Create training materials for incoming Honor Guard class rotations. Enabled team to win 4 Major Command Level Awards.

  • Provided guidance to new members of the Honor Guard, mentoring them on ceremonial procedures and best practices to ensure a seamless transition into their duties.
  • Increased public awareness of military customs by actively engaging with community members during local events and presentations.
  • Fostered teamwork among fellow Honor Guard Members through regular training sessions and collaborative discussions on best practices.
  • Assisted in the planning and execution of high-profile events, ensuring seamless coordination and a professional presentation.

Dental Clinic Logistics Manager

United States Air Force, USAF
03.2018 - 03.2021

Directed $155,000 budget, $470,000 equipment and assets to support clinic's $540,000 production & 2,000 empaneled patients. Directed Hazardous waste program; coordinated with 2 units for repairs & calibrations. Conducted asset research for material procurements.

  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.

Infection Control Coordinator

United States Air Force, USAF
03.2018 - 03.2021
  • Implemented the Associated for the Advancement of Medical Instrumentation (AAMI) and the Center for Disease Control Guidelines for a limited scope medical facility.
  • Expertly managed development of monthly Infection Control Reports for 6 clinics.
  • Investigated infectious diseases acquired within the medical facility.
  • Conducted Hand Hygiene Surveillances improving the clinic's compliance percentage from the national average of 33% to 50%.
  • Developed a comprehensive orientation plan for newly hired healthcare workers

Oral Preventive Assistant

United States Air Force, USAF
03.2017 - 03.2018
  • Delivered dental care services to a minimum of 8 patients daily, ensuring high patient satisfaction.
  • Identify oral health issues, advise patients on dental hygiene, and assist in dental periodontal and pathology assessments, including fluoride treatments.
  • Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
  • Educated patients on proper brushing and flossing techniques to promote long-term oral health.
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.

Instrument Processing Manager

United States Air Force, USAF
11.2013 - 03.2017
  • Promoted safe working practices to maintain compliance with established policies and procedures.
  • Decontaminated, assembled and packaged all instruments following AAMI, CDC, & TJC guidelines as well as perform necessary repairs, reassembles and stores specialized surgical instruments.
  • Mentored departmental 4 member team, boosting efficiency, success and morale among employees.
  • Maintained a clean and safe environment by adhering to standard precautions and Infection Control practices.
  • Identified instruments for all specialties and assures proper function.
  • Maintained workplace safety and kept workspace clean of debris and body fluids medical waste fumes wet floors and sharps.
  • Performed sterilization and decontamination with chemical solutions per manufacturer instructions for use.
  • Implemented cost reductions and developed reporting procedures and systems resulting in 32% cost savings.

Dental Assistant

United States Air Force, USAF
08.2009 - 11.2013
  • Prepare 15 patients daily to undergo dental procedures and assist dentist with sterilizing instruments, setting up instrument trays, and preparing materials.
  • Expose intraoral dental diagnostic x-rays in accordance with all guidelines to ensure patient safety.
  • Take and record patient medical and dental histories and vital signs, and record treatment information in patient records with 100% accuracy.
  • Monitor dental supplies and equipment inventory and make orders, achieving 5% reduction in expenses by discovering new suppliers.
  • Made preliminary impressions and occlusal registrations for mounting study casts and mastered pouring, trimming, and polishing study casts
  • Fabricated and fit orthodontic appliances for patients including bands, wires and retainers

Education

Master of Public Health - Global Health

Liberty University (LU)
Lynchburg, VA
12-2026

BS Applied Science & Technology - Technical Studies

Thomas Edison State University
Trenton, NJ
09.2022

Skills

  • Administrative leadership
  • Personnel management
  • Staff scheduling
  • Patient safety
  • Budget development
  • Certified in CPR/AED
  • Records maintenance
  • Process improvement
  • Patient relations
  • Employee recruitment and hiring
  • Organizational goal development

Certification

Epidemiology Prevention & Infection Control

Organization: Air Force

Acquired: Aug 2019

No expiration


Adult & Pediatric First Aid/CPR/AED

Organization: American Heart Association

Acquired: April 2025

Expiration: April 2027

Awards

  • Non-Commissioned Officer of the Year, 2024
  • Dental Non-Commissioned Officer of the Year, 2019-2021
  • Honor Program Manager of Year, 2020
  • Defense Health Agency Ready Reliable Care High Reliability Award, 2020

Timeline

Dental Clinic Manager/Flight Chief

United States Air Force, USAF
03.2021 - Current

Infection Control Manager

United States Air Force, USAF
03.2021 - 03.2023

Honor Guard Program Manager

United States Air Force, USAF
07.2018 - 03.2021

Dental Clinic Logistics Manager

United States Air Force, USAF
03.2018 - 03.2021

Infection Control Coordinator

United States Air Force, USAF
03.2018 - 03.2021

Oral Preventive Assistant

United States Air Force, USAF
03.2017 - 03.2018

Instrument Processing Manager

United States Air Force, USAF
11.2013 - 03.2017

Dental Assistant

United States Air Force, USAF
08.2009 - 11.2013

BS Applied Science & Technology - Technical Studies

Thomas Edison State University

Master of Public Health - Global Health

Liberty University (LU)
SHARIE SURRATTE