SHARIE YARBROUGH
Hagerstown,United States
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative II
FH Cann And Associates
Boston, MA - Massachusetts
01.2022 - 07.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fact Finding
- Created Issues on claim
- Complete application for benefits UI/Pandemic
- Warm/cold transfers
- Placed manual holds on claims
- Answered customer telephone calls promptly to avoid on-hold wait times.
Phlebotomist
CSL Plasma Center
Hagerstown, Maryland
07.2021 - 01.2022
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Monitored patients for reactions and verified sample quality.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Customer Service Specialist
Best Buy
Hagerstown, MD
04.2017 - 11.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with opening accounts and signing up for new services.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
No Degree - Social Sciences
Houston Community College
Houston, TXHigh School Diploma -
Creston High School
Grand Rapids, MI06.1992
Skills
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Customer Service Representative II
FH Cann And Associates
01.2022 - 07.2022
Phlebotomist
CSL Plasma Center
07.2021 - 01.2022
Customer Service Specialist
Best Buy
04.2017 - 11.2021
No Degree - Social Sciences
Houston Community College
High School Diploma -
Creston High School
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