SHARIF HARRIS
Acworth,GA
Summary
Competent Credit, Funding, and Accounts Receivable Analyst looking to bring a wealth of experience in analyzing documents to determine the level of risk involved. An organized and motivated employee eager to apply time management, knowledge, and organizational skills in various environments while managing high-volume loan paperwork in a dynamic environment with high production, approvals, and customer relations targets. Expertise includes reviewing and validating each applicant's personal information, employment, financial history, etc. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Adaptable professional with 10+ years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
COLLECTIONS CUSTOMER ASSISTANCE
Hyundai Capital America
07.2016 - Current
- Perform thorough follow-up, and research tasks to ensure effective problem resolution
- Handle phone calls and correspondence from customers with escalated issues
- Ensure that customer issues, disputes and inquiries are handled within specified timelines
- Properly document account information and input date in the appropriate systems
- Complete daily work activities to meet operational requirements and goals
- Has taken on the task of working payment processing request for the CAT Team
- Attend departmental meetings in order to provide feedback to enhance current and future performance
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to products and services
- Work closely with team members to deliver project requirements such as Summary Skills, and Experience to develop solutions to meet deadlines
- Work on multiple projects and tasks to ensure high-quality and timely delivery
- Demonstrates self-reliance by meeting and exceeding workflow needs
- Demonstrates leadership by making improvements to workload processes and helping to train others
- Has exceeded in several other dept's such as, Mid-Stage collections, First Payment Default and Funding Investigation.
ACCOUNTS RECEIVABLE ANAYLST
Nissan Motors
01.2016 - 06.2016
- Managed over 100 customer and business calls per day to reduce delinquent accounts
- Partnered with customers and businesses by using effective communication skills to boost payment process
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues
- Reviewed accounts for signs of fraud and non-payment issues
- Kept the team fully updated on current regulatory environment and made proactive adjustments to meet changing requirements.
ACCOUNTS RECEIVABLE TEAM LEADER
ACE Cash Express
09.2012 - 10.2015
- Supervised a team of 12 agents on the collection team by training, sharing best practices, and cultivating strong financial forecasting
- Handled all escalated collection calls in a timely manner
- Worked as a Project Manager for employee engagement
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships
- Cleared account balances by examining customer payment history and coordinating collection arrangements.
Education
DIPLOMA -
Greenwood High
Greenwood, MS05.1997
Skills
- Leadership
- Teamwork
- Communication
- Adaptability
- Time Management
- Complaint Handling
- CRM Software Familiarity
- Teamwork and Collaboration
- Problem Resolution
Certification
Notary Public, 10/01/21, 10/01/25
Additional Information
AWARDS CERTIFICATIONS / LICENSES, Notary Public 10/2021 to 10/2025 Certified
Timeline
COLLECTIONS CUSTOMER ASSISTANCE
Hyundai Capital America
07.2016 - Current
ACCOUNTS RECEIVABLE ANAYLST
Nissan Motors
01.2016 - 06.2016
ACCOUNTS RECEIVABLE TEAM LEADER
ACE Cash Express
09.2012 - 10.2015
DIPLOMA -
Greenwood High
Notary Public, 10/01/21, 10/01/25
Similar Profiles
Darnell BaxterDarnell Baxter
Loss Mitigation Analyst at Hyundai Capital AmericaLoss Mitigation Analyst at Hyundai Capital America
Mary EvansMary Evans
Underwriter at Hyundai Capital AmericaUnderwriter at Hyundai Capital America
V S R K Swamy KOMMULAV S R K Swamy KOMMULA
ServiceNow Developer at TCS (Client-Hyundai Capital America)ServiceNow Developer at TCS (Client-Hyundai Capital America)