Sharif Wright

Boosting service center sales performance through active customer engagement and providing coaching support to advisors during customer interactions.

• Collaborated with management team to enhance service and tire operations, driving sales across service labor, parts, tires, and fleet business while ensuring efficient store workflow and shop productivity.
• Addressed customer service concerns, complaints, and business opportunities in partnership with management to improve customer satisfaction.
• Trained and coached service selling associates on the Pep Boys Customer Care Process, Courtesy Vehicle Inspections, and store system.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

• Provided exceptional customer service by greeting clients, answering inquiries, communicating service updates, and helping resolve customer concerns professionally.
• Supported Service Advisors by scheduling appointments, preparing repair orders, and accurately documenting customer vehicle concerns and service requests to enhance operational efficiency.
• Coordinated with technicians and parts departments to track repair progress and ensure timely vehicle delivery contributing to improved customer satisfaction.
• Documented vehicle concerns and customer requests in service systems, facilitating effective communication between customers and service teams.
• Communicated repair status updates to customers and internal service teams.
• Prepared service estimates and explained maintenance recommendations clearly.
• Verified customer information including contact details, payment methods, vehicle registration numbers prior to servicing the vehicle.

• Guided customers through the online vehicle purchasing process, providing product knowledge, financing options, and support to ensure a smooth and informed buying experience.
• Managed customer inquiries via phone, chat, and digital platforms, building rapport and identifying needs to enhance customer satisfaction.
• Transported Carvana vehicles to customers according to designated routes and schedules.
• Coordinated with internal teams to ensure accurate documentation, timely vehicle delivery, and a seamless end-to-end customer experience.
• Checked customer information and vehicle details during handoff, verifying accuracy to prevent delivery errors.
• Executed digital handoff records for Carvana deliveries, ensuring accuracy and compliance in documentation.