Sharifah Kizito
Baltimore,MD
Summary
Highly motivated and friendly professional who is passionate about safety and respectful service. Seeking a position that will utilise qualities of hard work and previous professional, culture experiences.
Overview
26
26
years of professional experience
Work History
Rooms Coordinator
Hilton Baltimore
03.2024 - Current
- Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups.
- Prepares all VIP key packets and makes special arrangements as needed.
- Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorise revenue allowances to
- Ensure that rates, comments, special/guest requests are set-up correctly. Ensure routing, prepare daily reports, and no-shows are processed according to the event manager.
Guest Service Agent/Night Auditor
Hilton Baltimore
08.2018 - 03.2024
- To ensure that all guests are catered for and cared for
- To answer telephone calls from guests seeking to make or cancel hotel reservations.
- To greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
- To answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfil guest requirements.
Part-time Cashier
Burlington
06.2021 - 01.2022
- Ensure safety and store cleanliness of the store and make sure that all the guests are served in a responsible manner.
Room Attendant
Hilton Baltimore
02.2017 - 08.2018
- Ensure safety and cleaning up the rooms and to maintain hotel standard and guests satisfaction
- Maintain clean working environment to promote room safety
- Communicate with team members and following instructions where applicable
Packer/Picker
Lancaster Foods
04.2016 - 02.2017
- Ensure safe and proper packing techniques of all products to maintain standard procedures and customer satisfaction
- Maintain clean working environment to promote food safety
- Communicate with team of ten people per shift to effectively package all products
Teaching Aid
Public Schools
01.2007 - 01.2009
- Ensure safety of kids during recess
- Helped stock supplies for classroom needs
- Worked directly with teachers on various tasks
- Working with special needs learners and youths
Office Administrator
Freedom and Roam Uganda
01.2005 - 01.2007
- Answered phone to direct inquiries to the appropriate line
- Worked in a team environment to advocate for LGBTIQ individuals
- Coordinated and directed office services and supplies
Receptionist/Front Desk
Salaama Inn
01.2000 - 01.2005
- Ensure safety and cleaning up the rooms and to maintain hotel standard and guests satisfaction
- Maintain clean working environment to promote hotel safety
- Communicate with the manager and following instructions where applicable
Education
Diploma - HDSE
Aptech Computer Education
Kampala- Uganda09-2005
Skills
- Creative and innovative
- Utilise strong judgement skills to work towards a solution without direction from supervisor
- Efficient at completing tasks
- Computer: Ms Word, Ms PowerPoint, Ms Excel, JavaScript, Project, Dreamweaver, On-Q, and Hotel Database
- Languages: Fluent in English, Swahili, Luganda, and some Finnish
Timeline
Rooms Coordinator
Hilton Baltimore
03.2024 - Current
Part-time Cashier
Burlington
06.2021 - 01.2022
Guest Service Agent/Night Auditor
Hilton Baltimore
08.2018 - 03.2024
Room Attendant
Hilton Baltimore
02.2017 - 08.2018
Packer/Picker
Lancaster Foods
04.2016 - 02.2017
Teaching Aid
Public Schools
01.2007 - 01.2009
Office Administrator
Freedom and Roam Uganda
01.2005 - 01.2007
Receptionist/Front Desk
Salaama Inn
01.2000 - 01.2005
Diploma - HDSE
Aptech Computer Education
Community Service
Blessed Orphans Uganda, Managed organisation, Uganda, 2010, 2013, Ensure the organisation got funds from well wishers and good samaritans., Ensure that all our children got scholastic materials and everything they needed for school and after school, Ensure that all children with terminal illness got proper medications
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