SHARIFAH NALULE
Tewksbury,MA
Summary
Professional network engineer with robust background in managing and supporting network infrastructures. Proven ability to diagnose and resolve network issues, ensuring minimal downtime and high user satisfaction. Valued team player with focus on collaboration and adaptability in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Support Engineer
AdviniaCare
07.2023 - Current
- Performed day-to-day LAN and WAN administration, maintenance and support
- Configured networks for smooth, reliable operation to meet business processes and objectives
- Replacing dead dead switches, routers and other network devices
- Creating change request for new installations and expansion of the network
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Junior Network Engineer
Advocates, Inc
01.2019 - 06.2023
- Worked under the supervision of other team members to implement IT infrastructure
- Worked under direction of other team members to rack, cable, installs, configures and tests customer computer equipment
- Performed basic Network administration functions
- Keeps current on new developments and techniques in information technology
- Managed IP address allocation within the organization''s LAN/WAN environments using DHCP best practices efficiently.
- Provided end-user support for connectivity issues, enabling users to maintain productivity during potential downtime instances.
Education
Bachelor of Business Administration -
MUK
LPN -
Greater Lowell Technical School
Skills
- Cisco Products
- Routers 1800,2800,4300
- Switches 6500,2960,3650,3750,3850,9300
- LAN/WAN troubleshooting
- Communication channel development
- Document maintenance
- SolarWinds support
- SNMP monitoring
- Remedy ticketing system
- Network Troubleshooting
- Network configuration
- Ticket management
- Routing Protocols
- IP Addressing and Subnetting
- Network design
- Adaptability and Flexibility
Certification
- Cisco Certified Network Associate (CCNA), Active
- Cisco Certified Network Professional (CCNP), On Going
- CompTIA-Network+, Completed
- Computer Network & Hardware Certificate, Completed
Affiliations
NPAE - Network Professional Associations of Engineers
Timeline
Network Support Engineer
AdviniaCare
07.2023 - Current
Junior Network Engineer
Advocates, Inc
01.2019 - 06.2023
LPN -
Greater Lowell Technical School
Bachelor of Business Administration -
MUK
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