Sharilyn Johnson
Summary
An experienced client relationship manager. Focused on client engagement, building partnerships, trust and generating success. While maintaining constant communication to satisfy needs.
Overview
7
7
years of professional experience
Work History
Client Relationship Manager
RealPage
11.2022 - Current
- Managed 1900+ communities
- Spearhead the implementation of SaaS product to ensure seamless integration and optimal functionality
- Analyzed customer usage data to identify opportunities for improved utilization and mitigate churn risks
- Collaborated with sales, marketing, and products team to identify upselling and cross-selling opportunities
- Acted as the primary point of contact for customers, addressing their unique needs and provide comprehensive education and training sessions.
- Created detailed reports on customer relations activities and performance metrics.
Clinical Account Liaison & Training Associate
AllTech O&P Services
01.2020 - 01.2022
- Build, cultivate, and maintain external relationships with key medical facilities and surgeons
- Develops and implements short- and long-term plans to achieve monthly and annual goals by building on existing business and identifying and creating new opportunities for growth
- Be a credible source of evidence-based information that demonstrates the value of our products from the clinical standpoint
- Conducts extensive market research to prospect and generate new clients
- Provide necessary data and information to customers in the continuous monitoring and coordination of Alltech O&P Services processes.
Community Outreach Coordinator
The Guild Hotel
01.2017 - 01.2019
- Reviewed and signed new leases, paid all applications, admin and deposits to leasing office, paid rent at 12 properties
- Filed Short Term Rental (STR) application for corporate offices and City of Austin for 200+ apartment homes
- Created and managed travel, credit card and expense policy
- Reviewed, approved/declined 20+ employee’s expenses in Expensify
- Added all new vendors in Bill.com and obtained W9s
- Submitted, reviewed and paid all invoices
- Worked with 12 different leasing offices in 4 markets for monthly and quarterly events
- Partnered with local businesses for events; catering, alcohol/beverage, entertainment and staffing
- Managed daily operations/procedures; budgets, reports, and company policies
Education
Associates of Applied Science in Management -
Austin Community College
Skills
- Account Management
- Goal Setting
- Problem Solving
- Team Building
- Prioritization
- Time Management
- Brainstorming
- Client Retention Strategies
Timeline
Client Relationship Manager
RealPage
11.2022 - Current
Clinical Account Liaison & Training Associate
AllTech O&P Services
01.2020 - 01.2022
Community Outreach Coordinator
The Guild Hotel
01.2017 - 01.2019
Associates of Applied Science in Management -
Austin Community College
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