Sharimyr Colon

Euless,TX

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Developed expertise in logistics coordination and client relationship management within fast-paced transportation environment. Skilled in negotiation, problem-solving, and ensuring compliance with industry regulations. Seeking to transition into new field where these capabilities can drive operational success and enhance client satisfaction.

Overview

years of professional experience

Work History

Freight Broker

Expedited Logistics & Freight Services/Janel Group

11.2022 - Current

Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Monitored market and negotiated rates based on trends.
Developed strong relationships with carriers and shippers, fostering trust and loyalty.
Negotiated competitive rates with carriers, resulting in cost savings for customers.
Tracked shipments and trucks out on deliveries.
Increased client satisfaction by efficiently managing and resolving freight-related issues.
Drayage and domestic experience.

Front Desk Coordinator

Ikids Pediatric Dentistry

11.2021 - 10.2022

Scheduled appointments in computer system using Eaglesoft and Denticon.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Read and responded to emails, answered telephone calls.
Verified PPO and Medicaid insurance eligibility.
Kept accounts in balance and ran daily reports to verify totals.
Coordinated treatment plans.

Account Manager / Debt Collector

United Auto Credit Cooperation

02.2020 - 01.2021

Collected on delinquent accounts to reduce overdue balances.
Worked in a call center environment handling manual and automatically dialed outbound calls.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Documented customer payment interactions and account statuses for future reference.
Achieved performance goals on consistent basis.
Used skip tracing and other techniques to locate debtors.

Education

High School Diploma -

VR Eaton High School

Haslet, TX

06.2021

Languages

English

Native or Bilingual

Spanish