Sharin Melendez
High Springs,FL
Summary
Bilingual Client Service Representative with a strong dedication to delivering exceptional customer support. Known for being responsible, ethical, and client-focused, with a genuine passion for helping others. Eager to continuously grow, develop new skills, and contribute meaningfully to both individual and team success.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dillards Department Store
Pensacola, FL
01.2022 - 07.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Adhered to company initiatives and achieved established goals.
Relationship Banker
Bank of America
Pensacola , FL
03.2019 - 11.2021
- Advised customers on bank products, services and financial planning options.
- Asked open ended questions to discover financial needs and priorities.
- Provided interpretation services for Spanish speaking clients.
- Efficiently conducted cash handling transactions
- Constantly adapted to new technological advances for more convenient banking.
Sales Administrative Assistant
Monarch Executives Inc.
Pensacola, FL
02.2018 - 02.2019
- Welcomed guests and clients in a friendly manner.
- Recruited candidates for different positions.
- Interviewed candidates and conducted orientation for new hires.
- Handled inbound and outbound calls.
- Scheduled appointments daily.
Customer Service Representative
Lucky Nails
Pace , FL
11.2015 - 02.2018
- Provided a healthy, relaxing experience to clients.
- Followed through with client requests efficiently in a timely manner.
- Built positive relationships with clients.
- Matched customers with products based on their needs and desires.
Education
Bachelor of Science - Psychology
The University of West Florida
Pensacola, FL12-2022
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05.2018
High School Diploma -
Pace High School
Pace, FL05.2015
Skills
- Bilingual (English/Spanish)
- Customer relations
- Adaptive team player
- Active listening
- Problem-solving abilities
- Microsoft Office
- Reliable and Trustworthy
- Integrity
Timeline
Sales Associate
Dillards Department Store
01.2022 - 07.2022
Relationship Banker
Bank of America
03.2019 - 11.2021
Sales Administrative Assistant
Monarch Executives Inc.
02.2018 - 02.2019
Customer Service Representative
Lucky Nails
11.2015 - 02.2018
Bachelor of Science - Psychology
The University of West Florida
Associate of Arts - General Studies
Pensacola State College
High School Diploma -
Pace High School
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