Results-driven executive with extensive experience in regulatory exam facilitation with demonstrated ability to effectively interact with regulators and stakeholders; Proven track record of articulating complex issues though concise and clear messaging; Exceptional skills in strategic planning, regulatory requirements, and aligning processes to policies and regulatory requirements; Adaptable and reliable, and effective at prioritizing tasks and meeting deadlines; Demonstrated success in building and managing successful teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President, Regulatory Officer, Team Lead
Sumitomo Mitsui Banking Corporation (SMBC)
09.2022 - 06.2025
Notified senior management and other relevant personnel of upcoming examinations, advising on scope, focus of exam and expectations; acted as liaison between stakeholders and regulators for all exam related matters, providing advice as needed.
Performed prep sessions with stakeholders for upcoming exams to facilitate optimal exam results
Handled overall exam logistics from beginning to end, including tracking pre-exam, first day letter, follow-up requests and management response letters; ensured submissions were responsive to regulator’s requests and submitted timely
Facilitated the collection of documents before, during and after examinations and performed due diligence to ensure the quality of the documentation prior to submission to the regulators
Scheduled weekly exam touchpoint meetings between regulators and senior business stakeholders during exams to obtain status/progression of the exam and identify any potential issues or areas of concern
Scheduled and attended exam meetings with regulators and business stakeholders to ensure regulatory needs were addressed; documented meeting discussions and provided timely meeting summaries and updates to senior management and other relevant parties
Escalated to management and other relevant stakeholders on potential issues observed during or outside exams to ensure they were properly and timely addressed
Tracked regulatory themes, emerging issues and monitored for supervisory focus areas and trends; conducted “read across” to identify and inform other business areas that may be impacted
Coordinated and tracked exam findings (MRIAs, MRAs and Recommendations); worked with relevant business stakeholders to ensure remediation plans were sustainable, met all regulatory requirements and to improve future exams
Worked with Internal Audit team to ensure validation of remediations plans
Tracked status of regulatory inquiries, exams, reviews and findings and provided periodic and ad hoc management reporting; maintained all regulatory correspondence, transmittal letters, management responses and remediation actions in a central repository
Scheduled and facilitated Routine Continuous Monitoring (RCM) meetings for C-suite executives and conducted prep sessions as needed; took meeting notes and distributed summaries to senior level executives
Created exam templates for FDL and FUR trackers, cover memos, meeting summaries and management response letters; created Standards and Best Practices for exam and RCM meetings; created best practices for stakeholders on regulatory interaction
Produced and highlighted best practices and lessons learned from exam reviews
Ensured regulatory procedures manual remained current and up to date
Submitted Routine Continuous Monitoring reports
Reviewed documents for removal of CSI as needed
Crafted “Thank You” letters on behalf of CEO and Head Office senior management to regulators for in-person meetings
Managed team of four direct reports, providing oversight of their BAU work, individual performance and professional development
Vice President – Regulatory Engagement Manager
JP Morgan Chase & Co.
11.2018 - 09.2022
Developed the Quality Program for the Regulatory Engagement Team around the Global Compliance Exam Management process according to the Firms’ Global Standards
Project lead handling all pre-exam preparation, fieldwork activities, on-site facilitation of regulators and post exam processes
Performed end-to-end engagement with regulators, including setting up and facilitating meetings with business leads and other stakeholders, identified and distributed First Day Letters requests to appropriate business leads, ensured documentation produced by the business was responsive to the regulators request, scheduled internal preparation meetings, ensured escalation of emerging issues, ensured distribution of Supervisory Letters and managed ongoing supervisory activities
Set up and facilitated meetings between the regulators and business leads for exam kick-off meetings, process/function deep dives and walkthroughs – noted issues/concerns that arose in meetings and ensured updates were provided to all stakeholders
Ensured that full and relevant context was provided between the business and the regulators to prevent undue concerns
Ensured relevant exam data was input into central repository system to allow for weekly reporting to senior management
Ensured that all issues and concerns highlighted during an exam were reviewed and addressed, and that action plans were developed, completed and tested to address the root cause
Handled on-going supervision requests from regulators; tracked for various monthly, quarterly and yearly business reports
Tracked MRAs, MRIAs, and Recommendations to resolution; worked with business leads to ensure resolutions were responsive and handled timely
Produced and highlighted best practices and lessons learned from exam reviews
Vice President – KYC QA Compliance Manager
JP Morgan Chase & Co.
12.2015 - 11.2018
Built a centralized, independent Global KYC QA program covering all LOB’s and customer types within the Firm; successfully passed audit exams in the first year with highest rating; successfully drove down defect rates across LOBs by minimum of 12%; implemented due diligence consistency amongst QA and LOB teams
Managed two direct reports who led independent teams of QA Reviewers conducting quality reviews on Corporate and Investment Banking (CIB) and Commercial Banking (CB) KYC records and Account Activity Reviews (AAR’s); dotted line manager for Holistic KYC function
Recruited and hired staff globally (Singapore, Bournemouth, Hyderabad, Brooklyn)
Responsible for driving a comprehensive, consistent and firm-wide KYC Quality Assurance program by enforcing testing guidance from a regulatory and holistic KYC profile viewpoint
Ensured that the New Client Onboarding, Renewal, Remediation and AAR processes performed by the LOBs met the Global Standards
Assisted in creation of test scripts to align to Global KYC Standards
Ensured calibration SLAs were met and timely metrics provided to the LOBs, along with key defect themes and root cause analysis
Acted as Global liaison between LOB, Compliance and KYC QA in order to foster a clear and consistent understanding of QA findings, the impact of results, and the value of the testing process
Provided support and communications around advisory, change management, new initiatives/projects, training, business resiliency and changes happening within Global KYC QA
Provided support during internal audit and external regulatory exams
Kept abreast of KYC trends and “hot issues” and anticipated areas of focus and attention of regulators; kept global teams informed
Implemented capacity and resourcing models to maximize efficiency across teams
Ensured QA policies and procedures remained relevant and current
Standardized Global KYC QA Training program
Vice President – AML Compliance Manager
JP Morgan Chase & Co.
03.2013 - 12.2015
Stood up regional team of ~25 associates to perform QA across the Firms’ OFAC/Sanctions and SAR (Suspicious Activity Report) Filing Units
Designed, proceduralized and implemented the Global SAR QA process from end-to-end covering the Firms’ SAR filing units, creating process consistency amongst the units
Designed and implemented firm-wide Corrected SAR Criteria, drove down Corrected SAR filings by 26% in the first year of implementation
Assisted SAR Control Office with constructing SAR filing guidance, issue resolution and change management processes
Drove change by recommending corrective actions arising from quality testing (trends, root cause analysis, etc.)
Managed 3 direct reports who supervised teams of QA Reviewers
Responsible for oversight, training, management and supervision of QA Reviewers/Supervisors
Conducted managerial review of SAR and non-SAR cases and cleared OFAC screenings completed under supervisory reviews
Reported and tracked team results; conducted capacity analysis
Prepared metrics for senior executives and key stakeholders
Assisted with the design and implementation of training plans to expand QA reviews to cover AML Alerts
Designed quality testing scripts based on criticality rating; drafted and implemented quality testing procedures; defined and executed feedback loop process, governance model and risk-based/statistical sampling methodology
Conducted AML and Fraud investigations escalated to Compliance via Incident Reports
Drafted and prepared SARs – documented and provided rationale in cases where SAR filings were not warranted
Provided AML advice/support to Operations & Compliance personnel at numerous introducing broker-dealers (IBDs)
Reviewed real time wires, checks and securities transfers for OFAC and AML purposes – worked with IBDs’ Compliance & Operation personnel to gain clarity on transactions and/or end-clients
Assisted with providing AML, Fraud and OFAC training to new and existing employees
Performed new client due diligence reviews for the on-boarding process
Responsible for the Firm’s 314(a) obligation to FinCEN – conducted investigations on positive matches
Assisted with handling sensitive investigations involving Non-Public Privacy Incidents (NPPI)
Escalated issues and assisted with compiling reports for the Suspicious Activity Review and Oversight Committee, consisting of senior management from Compliance, Legal, Credit and Risk Management departments, and Account/Relationship managers
Assisted with preparation of issues for submission to AMLOC Committee
Assisted with ensuring the Firm’s written AML policies and procedures remained current and up to date
Assistant Treasurer, Legal and Compliance
The Bank of New York Mellon
06.2005 - 06.2007
Team Leader of analysts who conducted AML investigations generated by alerts
Conducted supervisory reviews of cases reviewed by analysts
Reviewed SAR narratives drafted by analysts before presenting to Firm attorneys for final submission
Conducted reviews of detailed and complex investigations involving correspondent banking federal fund wires
Conducted quarterly reviews of previously reviewed cases put on heightened supervision
Conducted investigations in response to Civil and Grand Jury Subpoenas
Kept track of aging alerts and investigations; ensured filings were completed by due date