Sharion Tinson
United States Army
Memphis,TN
19
years of professional experience
Accomplished Army Veteran with 14 years in human resources and program management across government and healthcare sectors. Currently deployed overseas, providing a global perspective on leadership and team development. Expertise in leading training programs, managing complex projects, and enhancing organizational effectiveness while ensuring compliance.
Work History
Tax Examining Technician
7 Years 7 Months- Review and resolve discrepancies in tax returns, ensuring accurate computations, penalty assessments, and efficient processing.
- Reviewed and resolved discrepancies in tax returns, ensuring accurate computations and timely penalty assessments.
- Provided expert responses to inquiries on tax account issues, improving client satisfaction and ensuring compliance with regulatory standards.
- Reviewed complex tax documents, identifying discrepancies and resolving issues efficiently.
- Collaborated with cross-functional teams to streamline processes and enhance workflow efficiency.
- Mentored junior staff on regulatory updates and procedural changes to ensure consistency in operations.
Operations Sergeant
18 Years 7 Months- Served as the Equal Opportunity Officer, Suicide Prevention Liaison, Master Resilience Trainer, and Team Leader during a 10-month deployment with the 414 CBRN Company in Kuwait, fostering team cohesion and resilience.
- Planned and executed CBRNE operations for 32-member team, ensuring operational readiness and strict compliance with safety protocols.
- Oversaw removal of $5M in equipment and records from closed facility, ensuring regulatory compliance and operational effectiveness.
Customer Service Representative
2 Years- Processed over 2,800 monthly pay-impacting transactions with 99% accuracy, improving efficiency by 35%.
- Delivered training sessions on customer service best practices, equipping team with skills to improve customer interactions.
- Provided exceptional support to customers, resolving inquiries and enhancing satisfaction.
- Managed daily customer interactions through phone, email, and chat channels efficiently.
- Trained new team members on customer service protocols and company policies.
Case Manager II
1 Year- Managed caseload, achieving 10+ successful child reunifications, enhancing family stability.
- Developed and tracked person-centered plans for 20+ clients, ensuring alignment with individual goals and needs.
- Developed and implemented individualized service plans for clients, ensuring alignment with state guidelines.
- Coordinated interdisciplinary team meetings to discuss case progress and address client needs effectively.
- Monitored compliance with state regulations, maintaining accurate documentation of case activities and outcomes.
Education
Master of Arts - Human Resource Management
Bachelor of Science - Social Psychology and Human Development
Skills
Client Relations
Process Optimization
Project management
Crisis Management
OSHA and HR Compliance
EEO Reporting
Talent acquisition
Learning and Development
Training Development
Team leadership
Human Resources Management
Employee Relations
Diversity and Inclusion
Strategic Planning
Conflict Resolution
HR Information Systems
Timeline
Customer Service Representative
Costal Management Solutions
01.2020 - 01.2022Read More
Tax Examining Technician
Internal Revenue Service
01.2019 - CurrentRead More
Case Manager II
Tennessee Department of Child Services
01.2018 - 01.2019Read More
Operations Sergeant
United States Army
01.2008 - CurrentRead More
American Military University
Master of Arts from Human Resource Management
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Park University
Bachelor of Science from Social Psychology and Human Development
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