SHARISE M. GARRET

HCR Homeowner Assistance Fund and Rental Relief Program, NY, NY, Achieved faster response times and case resolutions for a $450 million grant and over 17,000 homeowners and tenants, serving as a pivotal liaison for municipal, state government, and private sector entities.

● Elevated Quality Assurance/Quality Control (QA/QC) processes, customized training programs for 15 person Case Manager and streamlined Standard Operating Procedures (SOPs) ensuring contractual compliance and enhanced staff competencies.

● Controlled project milestones and deliverables at all stages, from planning and development through quality control and final review.

● Assessed project parameters and client expectations

● Optimized resources and monitored utilization to facilitate availability and promote timeline and budget adherence.

Led strategic decision-making in situations with limited information and tight time constraints. ● Led project planning and development, quality control and final review to control milestones and deliverables.

● Liaised with project stakeholders concerning project details and deliverables.

Project Manager, NYCHA Tempo Lead Abatement Program, NY, NY

● NYCHA's Team for Enhanced Management, Planning, and Outreach (TEMPO) 350 million dollar federal grant - managed the outreach, temporary relocation, inspection, and remediation program in NYCHA apartments where there is known or presumed lead-based paint.

Project Manager for Governor's Office of Storm Recovery, Farmingdale, NY February

● Oversaw, trained, and supervised a team of 22 case managers assigned with helping CDBG-SSBG program recipients navigate the reconstruction and repairs of storm damaged homes following state compliance, policies, and procedures.

● Provided understanding of complex grant award calculations to both program applicants and customer representatives.

Handled escalated cases reported to state representatives and ensured issues are resolved without further escalation. Identified and communicated barriers and issues to state officials and appropriate resources to ensure homeowners are efficiently and legally planning and completing grant-funded home rehabilitation projects.

● Ensured quality and completeness of all applications submitted to quality control specialists by confirming all documents and pages in IntelliGrants maintain compliance with the most current closeout review guidance issued by GOSR.

● Gathered and verified documentation required to progress applications through closeout. ● Maintained the main point of contact with assigned applicants and coordinated with applicants and GOSR consults.

• Oversees a team of 22 Case Managers that are charged with helping CDBG-SSBG program recipients navigate the reconstruction and repairs of storm damaged homes while following State compliance, policies and procedures
• Provides understanding of complex grant award calculations to both Program applicants and Customer Representatives
• Handles escalated cases that have been reported to State Representatives and ensures the issue is resolved according without further escalations
• Identifies and coordinates with appropriate resources in order to ensure homeowners are efficiently and legally planning and completing grant-funded home rehabilitation projects
• Ensures quality and completeness of all applications submitted to Quality Control Specialist by confirming all documents and pages in IntelliGrants maintain compliance with the most current Closeout Review guidance issued by GOSR
• Gathers and verifies documentation required to progress applications through closeout
• Maintains main point of contact with assigned applicants and coordinates communication with applicants and GOSR consultants
• Identifies and communicates barriers/issues to higher Program management
• Identifies and coordinates with appropriate resources in order to ensure homeowner is on track to complete repairs.

• Coordinated and set up high-level conference calls, board and management meetings, data entry, special events and travel arrangements both Domestic and International for top executives
• Updated and maintained CEO’s calendar and assisted managers with special projects as needed, including an office move
• Acted as liaison and maintained open lines of communication among senior executives, middle management, administrative staff, investors, as well as office building management
• Answered a high volume of incoming calls and in-person inquiries from clients and colleagues
• Wrote correspondence; proofed and edited documents to ensure accuracy and consistency.

• Coordinated and set up high-level conference calls, board and management meetings, data entry, special events and travel arrangements both Domestic and International for top executives
• Updated and maintained CEO’s calendar and assisted managers with special projects as needed, including an office move
• Acted as liaison and maintained open lines of communication among senior executives, middle management, administrative staff, investors, as well as office building management
• Answered a high volume of incoming calls and in-person inquiries from clients and colleagues
• Wrote correspondence; proofed and edited documents to ensure accuracy and consistency.