Sharisia Jones
Fayetteville,NC
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems, and developing improvement plans. Bringing 5 years of related experience.
Overview
14
14
years of professional experience
Work History
Field Operations Manager, Field Auditor
Power Direct Marketing
08.2023 - Current
- Oversaw work of 50 personnel, with 5 direct reports.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Interviewed business owners to understand needs and explain audit scope.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned and scheduled field activities according to set timelines and order of operations
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
Recruitment Consultant
Cumberland County
11.2021 - 08.2023
- Collaborate with small and mid-sized businesses to recruit qualified applicants and assist with the candidate selection process.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted 25 recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Develop corrective procedures tailored to each client to improve job quality and increase employee retention.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
Search Engine Evaluator
Appen Butler Hill
02.2020 - 07.2022
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Selected relevant images to accompany content for maximum impact.
- Edited and reviewed webpage content for grammar, spelling and punctuation.
- Established and implemented workflows to streamline editing processes.
- Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
Field Supervisor
US Census Bureau
06.2020 - 10.2020
- Completed bi-weekly payroll for 15 employees.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Human Resources and Office Manager
Fitzgerald Car Credit Corporation
08.2009 - 12.2019
- Managed office operations while scheduling appointments for department managers.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
Education
Bachelor of Arts - Political Science And Government
Fayetteville State University
12.2020
Skills
- Training and Mentoring
- Time Management
- Staff Development
- New Employee Orientation
- Benefits Administration
- Performance Assessment
- Audit Coordination
- Report Writing
- Talent Acquisition
- Recruitment and Retention Strategies
- Schedule Preparation
- Strategic planning
- Schedule Coordination
- Team Supervision
- Program leadership
Languages
English
Native or Bilingual
Korean
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Field Operations Manager, Field Auditor
Power Direct Marketing
08.2023 - Current
Recruitment Consultant
Cumberland County
11.2021 - 08.2023
Field Supervisor
US Census Bureau
06.2020 - 10.2020
Search Engine Evaluator
Appen Butler Hill
02.2020 - 07.2022
Human Resources and Office Manager
Fitzgerald Car Credit Corporation
08.2009 - 12.2019
Bachelor of Arts - Political Science And Government
Fayetteville State University