Results-driven professional with over 10 years of experience in patient care and office management. Strong critical thinking and time management abilities, committed to enhancing operational efficiency.
Overview
24
24
years of professional experience
Work History
Medical Assistant
South Central Mental Health
Augusta, KS
05.2015 - Current
Administer patient care plans, ensuring compliance with mental health guidelines and protocols.
Assist in the evaluation of patients, documenting vital signs and medical histories accurately.
Train new staff on clinical procedures and office protocols.
Administer medications and injections as prescribed.
Call and fax pharmacies to submit prescriptions and refills.
Educate patients about medications, procedures, and care plan instructions.
Perform essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
Office Manager
Wichita Psychiatric Consultants
Wichita, KS
03.2007 - 07.2015
Managed daily office operations.
Prepared and distributed payroll.
Analyzed operational workflows, identifying areas for efficiency improvements and recommending systematic changes.
Composed and drafted outgoing correspondence and reports.
Oversaw office inventory activities.
Assisted in the recruitment process, conducting interviews and onboarding new employees.
Reviewed financial reports, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managed staff, preparing work schedules and assigned specific duties.
Managed and maintained executives schedules.
Prepared invoices, reports, memos, letters, financial statements and other documents.
Performed general office duties.
Contacted customers to obtain or relay account information.
Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Identified and resolved patient billing and payment issues
Accounts Payable Clerk
Love Box Company
Wichita, KS
08.2004 - 03.2007
Performed bookkeeping services.
Coded documents according to company procedures.
Processed vendor invoices.
Prepared and processed payroll information.
Prepared purchase orders and expense reports
Performed general office duties such as filing, answering telephones, and handling routine correspondence.
Credit Analyst/Area Collection Manager
Florida Digital Network
Orlando, FL
07.2002 - 07.2003
Managed staff, preparing work schedules and assigning specific duties.
Determined staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Compared liquidity, profitability, and credit histories of companies and individuals to determine risk.
Minimize bad debt risk and maximize accounts receivable and collections.
Investigated and resolved customer inquires and complaints.
Developed comprehensive reports detailing credit analysis findings for management review and decision-making.