Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Sharissa Mcbride

Denison,TX

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Lead With Keys

PetSmart Charities
Sherman, TX
06.2021 - Current
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled returns and exchanges according to company policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Help conduct weekly write-offs.
  • Complete POGs in a timely manner.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Service Desk Representative

Home Depot
Sherman, TX
07.2019 - 08.2021
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Verified customer credit to establish payment method for accommodations.
  • Followed up with customers after resolving their issue in order to ensure their satisfaction with our services.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Identified needs of customers promptly and efficiently.
  • Resolved escalated issues from the service desk in a timely manner.
  • Processed returns and exchanges per company guidelines.

Crew Member

Cold Stone
Sherman, TX
09.2017 - 04.2019
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained safe food handling practices to prevent germ spread.
  • Resolved customer complaints in a professional manner.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Counted down registers at the end of the night.

Education

Small Business Certificate - Business

Grayson College
Denison, TX
10-2020

Skills

  • Inventory management
  • Visual merchandising
  • Stock replenishment
  • Customer service
  • Conflict resolution
  • Store recovery processes

Languages

Korean
Limited

Certification

  • Certificate in small business management from Grayson Community College.

References

References available upon request.

Timeline

Associate Lead With Keys

PetSmart Charities
06.2021 - Current

Service Desk Representative

Home Depot
07.2019 - 08.2021

Crew Member

Cold Stone
09.2017 - 04.2019

Small Business Certificate - Business

Grayson College

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Sharissa Mcbride