Sharisse Broome

• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Supported client using principles of applied behavior analysis.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Worked as part of collaborative team to address changing needs of children and families.
• Used Catalyst to document patient information, progress notes, and treatment plans.

• Managed customer relations and customer service through daily communication and interaction.
• Exceeded service objectives by applying proven customer service and sales best practices.
• Maintained customer satisfaction while handling product returns quickly and professionally.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

78 N. MCCulloch Blvd. Pueblo West, Co. 81007

719-647-9861

• Supported classroom activities, tutoring, and reviewing work.
• Worked with lead teacher to monitor class schedule and take attendance.
• Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
• Documented student progress and communicated with parents to keep informed.
• Facilitated activities in small groups to reinforce concepts taught by class teacher.
• Helped teachers recognize learning issues evidenced in one-to-one support instruction.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Completed daily reports on attendance and disciplinary performance.

120 S. Shooting Star Dr. Pueblo West, Co. 81007

719-547-4011

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

1228 E Orman Ave. Pueblo, Co. 81004

719-544-1800

• Processed POS transactions, including cash and credit purchases or refunds.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Counted cash in register drawer at beginning and end of shift.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Stocked, tagged and displayed merchandise as required.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Learned duties for various positions and provided backup at key times.

1502 Troy Ave. Pueblo, Co. 81001

719-569-4368

• Checked completed orders for accuracy and bagged meals for easy carrying.
• Maintained clean, sanitized and well-organized food preparation zones.
• Performed shift change tasks each day to keep store efficient and neat.
• Assisted counter staff in packing ready orders and distributing to customers.
• 1007 Bonforte Blvd. Pueblo, Co. 81001
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.

719-543-2767

• Enhanced control of freight in warehouse by optimizing organization efforts.
• Moved shipment materials to and from designated areas using pallet jack and conveyer belt.
• Orchestrated efficient backroom stocking by producing accurate documentation and packaging labels.
• Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
• Worked as a team member.
• Assisted customers with locating and obtaining items to deliver streamlined and efficient production.
• Coordinated intake of up to 3-4 large shipments per day.
• Conducted research to address shipping errors and packaging mistakes.

4200 Dillon Dr. Pueblo, Co. 81008

719-545-6404

• Maintained stock within optimal levels to meet expected customer and sales levels.
• Resolved escalated customer disputes with special actions such as discounts.
• Greeted customers and responded to requests for individuals wants and needs.
• Handled daily credit and cash transactions for customers with accuracy and speed.
• Maintained clean, sanitized and well-organized food preparation zones.
• Served food to customers and maintained clean environment for dining.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Sold additional products and services to customers, increasing revenue.

1685 N. Germantown Pkwy. Cordova, Tn. 38016

901-737-1248