Sharisse James
Mount Vernon,NY
Overview
13
13
years of professional experience
Work History
Community Manager
Regus
New Rochelle, New York
03.2023 - Current
- Acted as the main point of contact for clients, visitors, and prospective members.
- Overseeing daily centre operation and client needs.
- Conducted office tours, coordinated move- ins, and supported clients throughout their agreement.
- Supported client retention by maintaining strong relationship and addressing services needs in a timely manner.
- Processed daily service charges and supported accurate billing and accounts billing and account receivable activity.
- Assisted with basic technology, office setup, furniture moves, and facility - related requests.
Server
Yard House
Yonkers, United States
01.2021 - 08.2022
- Provided exceptional service to a high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Satisfied customers by refilling drinks orders and offering condiments, napkins, and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages.
- Instructed new employees on company policies and procedures to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
Host Trainer
Yard House
Yonkers, United States
06.2020 - 08.2022
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Created tests, exercises, and role-plays for courses to verify competency.
- Prepared hard copy training materials, module summaries, videos, and presentations.
- Trained newly hired candidates to fill key positions and maximize productivity.
- Developed guest relationships to achieve a high level of satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Hostess
Yard House
Yonkers, United States
09.2018 - 08.2022
- Greeted guests and gathered information to seat groups or place them on the waitlist.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust the seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Cleaned and restocked counter areas, replenished cash drawers, and checked server supplies to facilitate operations.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to a seating area, hand out menus, and highlighted daily specials.
- Use the POS system to coordinate seating arrangements for guests.
Community Associate
Regus
New Rochelle, United States
08.2021 - 08.2021
- Served as a receptionist for the center.
- Assisted with day office and meeting room bookings.
- Fulfilled daily upkeep of center common areas and reset all available offices.
- Complete walk-in tours as needed.
- Responsible for creating a monthly newsletter and planning monthly community events.
- Monitored the daily posting of online marketing outreach via Craigslist.
- Assisted in completing troubleshooting IT tasks as needed.
- Complete daily administrative tasks assigned by clients and Community Manager.
- Traveled between all cluster centers to provide team coverage.
- Obtained knowledge by organizing and maintaining a center.
- Sanitized frequented areas and equipment using approved supplies.
- Sorted incoming mail and directed it to the correct clients each day.
- Used organization and time management skills to multitask and keep a set schedule.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Maintained client accounts by obtaining, recording, and updating personal information.
- Maintained center inventory by checking stock for needed supplies.
Cashier
ShopRite
Scarsdale, United States
08.2015 - 04.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep the store operational.
- Processed refunds for worn, damaged, and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
Babysitter
Yonkers, United States
03.2013 - 05.2015
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing, and daily activities.
- Enforced rules to teach good manners and maintain a safe environment.
- Helped complete homework, school projects, and chores.
- Organized various activities, games, crafts, and outings to keep children entertained.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Used organization and time management skills to multitask and keep children on set schedules.
Debt Collector
Regus
Yonkers, United States
05.2022
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Secured payments by following up with customers.
- Processed payments over the phone.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Advised customers of necessary actions and strategies for debt repayment.
Education
Associate of Science - Video Arts And Technology
CUNY Borough of Manhattan Community College
New York, NY07-2018
Associate of Science - Nursing
Westchester Community College
Valhalla, NY08-2026
Skills
- Time Management Skills
- Problem Solving Skills
- Multitasking Skills
- Excellent Work Ethic
- Honesty and Integrity
- Teamwork Skills
Hobbies and Interests
- I enjoy reading
- I enjoy listening to instrumental music
Timeline
Community Manager
Regus
03.2023 - Current
Debt Collector
Regus
05.2022
Community Associate
Regus
08.2021 - 08.2021
Server
Yard House
01.2021 - 08.2022
Host Trainer
Yard House
06.2020 - 08.2022
Hostess
Yard House
09.2018 - 08.2022
Cashier
ShopRite
08.2015 - 04.2017
Babysitter
03.2013 - 05.2015
Associate of Science - Video Arts And Technology
CUNY Borough of Manhattan Community College
Associate of Science - Nursing
Westchester Community College