Shaconna Young
Washington,DC
Summary
Highly organized and detail-oriented Administrative Officer with extensive experience in administrative support, office management, and customer service. Adept at coordinating office operations, managing records, and ensuring compliance with company policies and regulations. Proven ability to enhance operational efficiency and provide high-level administrative assistance in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Community Manager
Perfect Office Solutions
Laurel , MD
07.2022 - Current
- Oversee administrative operations for three office locations, ensuring smooth day-to-day functionality.
- Manage office logistics, including tenant communications, lease agreements, and financial transactions.
- Maintain compliance with local, state, and federal regulations, ensuring operational excellence.
- Coordinate maintenance requests and property inspections to uphold safety and facility standards.
- Monitor payments and expenses, providing accurate financial reports to upper management.
Customer Service Rep
U-Haul
Lanham , MD
03.2016 - 06.2022
- Provided frontline administrative support, handling inquiries, scheduling, and account updates.
- Managed high-volume calls, assisting customers efficiently and professionally.
- Processed payments, refunds, and account adjustments while maintaining accurate records.
- Assisted with inventory management, and ensured compliance with company policies.
Business Assistant
Heartland Dental Care
Greenbelt , MD
12.2013 - 01.2016
- Managed daily administrative tasks, including scheduling, data entry, and office coordination.
- Assisted in financial management, reviewing invoices, processing reimbursements, and coding expenses.
- Handled patient records, insurance verification, and front-desk operations.
- Ensured HIPAA compliance and maintained the confidentiality of sensitive information.
- Managed the reception area by greeting visitors in a friendly manner.
- Created and modified documents using Microsoft Office Suite.
Lead Cashier
AutoZone
Landover , MD
08.2012 - 11.2013
- Supervised cash register operations, ensuring accurate transactions, and efficient service.
- Assisted in training new hires, and ensuring adherence to company policies.
- Managed financial transactions, reconciled daily cash flow, and provided reports to management.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Processed customer payments quickly and returned exact change and receipts.
Receptionist
Disability Determination Center
Washington , DC
08.2009 - 06.2012
- Served as the first point of contact, greeting visitors, and managing multi-line phone systems.
- Scheduled appointments, maintained office records, and handled confidential documents.
- Assisted with administrative duties, such as filing, bookkeeping, and office correspondence.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
High School Diploma -
Friendship Collegiate Academy
Washington, DC06-2010
Some College (No Degree) - Dental Assistant
Fortis Community College
MarylandSkills
- Proficient in the Microsoft Office Suite and Google Docs
- Communication Skills
- Customer service
- Writing and editing skills
- Time management skills
- Organization skills
- Problem-solving and decision-making
- Adaptability
- Leadership skills
- Attention to detail
- Reception and front desk management
- Multiline phone operation
- Document preparation and filing
Timeline
Community Manager
Perfect Office Solutions
07.2022 - Current
Customer Service Rep
U-Haul
03.2016 - 06.2022
Business Assistant
Heartland Dental Care
12.2013 - 01.2016
Lead Cashier
AutoZone
08.2012 - 11.2013
Receptionist
Disability Determination Center
08.2009 - 06.2012
High School Diploma -
Friendship Collegiate Academy
Some College (No Degree) - Dental Assistant
Fortis Community College
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