Analyst with almost 10 years of experience in data and regulatory compliance, leveraging SQL and critical thinking skills to drive business success. Demonstrates expertise in managing complex cases, improving merchant risk control, and enhancing operational efficiency. Committed to ensuring compliance within industry standards and advancing business objectives.
• Conducted comprehensive risk assessments, identifying key factors to enhance merchant risk control strategies and reduce company loss.
• Analyzed risk merchant portfolios and identified factors facilitating to closure of fraud merchant accounts.
• Investigated forgery and theft within merchant account and transactions.
• Collaborated with cross-functional teams to evaluate merchant risk improvements to existing risk policies and procedures.
• Inventory management, shipping and creating purchase requests.
• Responsible for employee scheduling, training and payroll.
• Providing customer service and resolving customer complaints.