Sharita Basnet
Sunnyvale,CA
Summary
Dynamic professional with a proven track record in the Customer Service Department, adept at reducing shipping errors and enhancing customer satisfaction. Excelled in package handling and adaptable to change, ensuring meticulous package preparation and effective logistics support. Demonstrated ability to maintain a clean and safe work environment, contributing to a significant improvement in workplace efficiency.
Offering strong organizational skills and eye for detail, eager to learn and grow in fast-paced environment. Brings ability to quickly grasp inventory management and packaging techniques, ensuring accuracy and efficiency. Ready to use and develop assembly and packaging skills in [Desired Position] role.
Hardworking Shipping Associate accustomed to lifting [Number]+ pounds repetitively. Possesses basic math skills and punctual nature. Works well in team environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Packing, Shipping, and Receiving Assembler
Customer Service Department
08.2023 - 09.2024
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Customer Service
Online Ordering For Restaurants
05.2023 - 12.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
BBA - Population
Shree Satyashwor Secondary School
Pawati Dolkha Nepal10-2018
Skills
- Package handling
- Stock replenishment
- Maintaining equipment
- Adaptable to change
- Shipping coordination
- Logistics support
- Pallet jack usage
- Shipping and receiving
- Package preparation
Accomplishments
- Resolved assembly problems by altering dimensions to meet specifications.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Languages
English
Limited Working
Hindi
Limited Working
Nepali
Full Professional
Timeline
Packing, Shipping, and Receiving Assembler
Customer Service Department
08.2023 - 09.2024
Customer Service
Online Ordering For Restaurants
05.2023 - 12.2023
BBA - Population
Shree Satyashwor Secondary School
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