Sharita Bennett
Boston,MA
Summary
Dynamic individual with extensive experience in customer service management, problem-solving, communication, cash handling and organizational skills. Skilled in managing priorities and collaborating with teams to deliver high-quality work in fast-paced environments. Adaptable and detail-focused, with a strong capacity to enhance processes and drive business objectives. Proven ability to enhance customer satisfaction.
Overview
29
29
years of professional experience
Work History
Retail Supervisor
Management Services Inc ( TD Gargden)
01.2011 - Current
- Supervised daily operations to ensure optimal customer service and store efficiency.
- Trained and mentored staff on product knowledge and sales techniques.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Implemented inventory management best practices to reduce stock discrepancies.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Sales Associate
Macys
09.2006 - 05.2008
- Delivered exceptional customer service to enhance shopping experiences and foster loyalty.
- Assisted in merchandising strategies to optimize product placement and increase sales visibility.
- Collaborated with team members to maintain inventory levels and ensure product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Staff Member
MissionSAFE
01.1998 - 08.2007
- Mentored young leaders, fostering confidence and communication abilities.
- Led workshops that addressed critical issues affecting youth in the community.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
Food Service Worker
Aramark Food & Support Services Group Inc
02.1999 - 11.1999
- Collaborated with team members to ensure efficient meal service during peak hours.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Madison Park Technical Vocatinal High School
Boston, MASkills
- Team delegation
- Store organization
- Staff training and development
- Customer service management
- Store operations
- Scheduling and timekeeping
- Employee training
- Cash handling oversight
Timeline
Retail Supervisor
Management Services Inc ( TD Gargden)
01.2011 - Current
Sales Associate
Macys
09.2006 - 05.2008
Food Service Worker
Aramark Food & Support Services Group Inc
02.1999 - 11.1999
Staff Member
MissionSAFE
01.1998 - 08.2007
High School Diploma -
Madison Park Technical Vocatinal High School