Sharita Bennett
BOSTON,MA
Summary
Dedicated case manager with expertise in problem-solving, case documentation, and relationship building. Proven ability to advocate for clients and monitor progress, ensuring access to essential resources and services.
Overview
16
16
years of professional experience
Work History
Case Manager
Saint Mary’s Center for Women and Children
Boston, MA
01.2023 - Current
- Led comprehensive assessments to develop individualized care plans for clients.
- Monitored client progress, adjusting care strategies based on evolving needs and feedback.
- Advocated for clients' access to necessary resources and services within the community.
- Coordinated multidisciplinary team meetings to ensure effective communication and collaboration among stakeholders.
Case Manager
Bay Cove
Boston, MA
03.2020 - 04.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Homestart
Boston, MA
09.2016 - 10.2019
- Facilitated communication between clients, families, and service providers to ensure comprehensive care.
- Coordinated client assessments to identify needs and develop personalized service plans.
- Implemented best practices in case management to enhance service delivery efficiency.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Retail Supervisor
Massachusetts Sportservice
Boston, MA ( TD Garden )
01.2011 - 12.2018
- Oversaw daily operations of the retail team, ensuring high customer service standards.
- Trained and mentored staff on best practices in sales and customer engagement.
- Developed and implemented operational strategies to enhance team efficiency.
- Coordinated inventory management processes to maintain optimal stock levels.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Education
High School Diploma -
Madison Park Technical Vocational High School
Boston, MASkills
- Case management
- Case documentation
- Time management
- Crisis management
- Problem-solving
- Relationship building
- Positive attitude
Timeline
Case Manager
Saint Mary’s Center for Women and Children
01.2023 - Current
Case Manager
Bay Cove
03.2020 - 04.2022
Case Manager
Homestart
09.2016 - 10.2019
Retail Supervisor
Massachusetts Sportservice
01.2011 - 12.2018
High School Diploma -
Madison Park Technical Vocational High School