Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Birth Doula
Birthing Gently
11.2023 - Current
Supported patients and family members, actively listening to concerns and offering compassionate care.
Answered patient inquiries and provided information about healthcare services.
Maintained accurate records of patient visits and treatments in patient medical files.
Birth Assistant
Na
05.2023 - Current
Kept accurate medical records by documenting patient prenatal care, labor and delivery and postpartum care.
Remained at bedside of assigned patient unless relieved by appropriate staff member.
Followed professional standards and guidelines by adhering to ethical and legal guidelines and maintaining continued education certifications.
Cna
Self Nursing And Rehab
02.2024 - 07.2024
Assisted patients with daily living activities, promoting independence and dignity.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
AMT Staffing
06.2023 - 06.2024
Travel CNA
MAS Medical Staffing
10.2023 - 02.2024
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Tops Employee ( The Ellicott Center)
10.2022 - 06.2023
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
123 Staffing( North Hill Nursing And Rehab
03.2022 - 10.2022
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
A-Team Solutions (the Birmingham VA Hospital )
09.2021 - 03.2022
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Documented patient information and care activities in electronic health record.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Pct Float Pool
Denver Health Hospital
03.2021 - 07.2021
Mother baby unit
CCICU
Rehab
medical surgical
Administered and maintained comfort, treatment, medication, intravenous infusion and health care to support patient needs.
Evaluated patient during admission, hospital stay and through discharge.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Cna
Maximum Health Care (home Health)
12.2020 - 05.2021
Supervisor
VIP Petcare
09.2019 - 03.2021
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Coached employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Travel CNA
One Staff Medical
11.2020 - 01.2021
Travel CNA
Medical Staffing Solutions ( Conestoga View)
05.2020 - 07.2020
Supported needs of 50+ residents under long-term care.
Transported patients between rooms and appointments or testing locations.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Pct
Uab Medical West
02.2019 - 07.2019
Education
Associate of Applied Science - Nursing
Herzing University
Birmingham, AL
01-2026
High School Diploma -
Huffman High School
05.2016
Skills
Medical Terminology Knowledge
Learning Strategies
Social Perceptiveness
Quality Patient Care
Critical Thinking
Epic Systems
Patient-Focused Care
BLS/ACLS/NRP certified
Patient Care
Compassion and Empathy
Problem-solving abilities
Customer Relations
Problem Resolution
Certification
CNA - Certified Nurse Assistant (9 yrs)
First Aid/CPR Certified
Doula Certification – DONA International or Childbirth and Postpartum Professional Association.
Certified Full Spectrum Doula
Birth Assistant
Timeline
Cna
Self Nursing And Rehab
02.2024 - 07.2024
Birth Doula
Birthing Gently
11.2023 - Current
Travel CNA
MAS Medical Staffing
10.2023 - 02.2024
CNA
AMT Staffing
06.2023 - 06.2024
Birth Assistant
Na
05.2023 - Current
Certified Nursing Assistant
Tops Employee ( The Ellicott Center)
10.2022 - 06.2023
CNA
123 Staffing( North Hill Nursing And Rehab
03.2022 - 10.2022
CNA
A-Team Solutions (the Birmingham VA Hospital )
09.2021 - 03.2022
Pct Float Pool
Denver Health Hospital
03.2021 - 07.2021
Cna
Maximum Health Care (home Health)
12.2020 - 05.2021
Travel CNA
One Staff Medical
11.2020 - 01.2021
Travel CNA
Medical Staffing Solutions ( Conestoga View)
05.2020 - 07.2020
Supervisor
VIP Petcare
09.2019 - 03.2021
Pct
Uab Medical West
02.2019 - 07.2019
High School Diploma -
Huffman High School
Associate of Applied Science - Nursing
Herzing University
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