Microsoft Windows
Sharita Watson
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Medical Coding and Billing Specialist
K.A.M Alliance
08.2022 - Current
- Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
- Streamlined billing processes for faster reimbursement, utilizing advanced software solutions.
- Insurance verification.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
- Process and post patient payments.
Youth Support Specialist
Aunt Martha's
02.2022 - Current
- Improved youth engagement by implementing creative and interactive activities tailored to individual needs.
- Enhanced communication skills among the youth by organizing group discussions and team-building exercises.
- Addressed behavioral issues effectively, fostering a safe and supportive environment for all participants.
- Collaborated with other team members to develop comprehensive support plans for each youth, ensuring their success in the program.
- Redirect negative behaviors with positive outlets,
Data Entry Clerk
AT&T
08.2018 - 06.2019
- Responsible for accurate data entry
- Billing
- Resolved issues through effective conflict resolution
- Sales.
Collections Representative
Halsted Financial Services
12.2017 - 04.2018
- Accurate data entry
- Initiated consumer negotiations for debt recovery
- Collected and processed payments on past due accounts.
Customer Service Representative
Servicom
01.2017 - 06.2017
- Exercised basic dispute and resolution skills
- Handled inbound calls and processed data
- Assisted with company sales.
Clerk (Temporary)
Manpower
04.2016 - 06.2016
- Maintained files precisely and professionally
- Processed and logged items through lockbox system.
Proxy Representative & Call Center Representative (temporary)
Lakeshore (Computershare)
04.2015 - 10.2015
- Contacted shareholders to obtain Proxy vote on automated dialer system in a call center environment
- Received inbound calls from clients responding to legal inquiry; accurately recorded their responses to scripted questions.
Customer Service (temporary)
City Staffing
03.2014 - 07.2014
- Received over 65 inbound calls per shift
- Data Entry
- Conflict Resolution.
Assistant Manager
Target
06.2012 - 04.2013
- Unloaded trucks
- Stocked sales floor and updated pricing signage
- Provided courteous customer service to shoppers.
Customer Service (Seasonal)
Dream Incorporated
11.2011 - 01.2012
- Updated customer data – basic profile data, orders, financial information
- Tracked customer order and addressed customer’s related queries via phone and email
- Received over 80 calls inbound calls per shift.
Telephone Interviewer
NORC (University of Chicago)
08.2008 - 04.2009
- Conducted social service research for Centers for Disease and Control and Prevention in a call center (inbound and outbound calls)
- Provided professional customer service
- Received over 95 calls per shift.
Manager
Eura’s
10.2007 - 05.2008
- Assisted with inventory and additional daily store duties
- Responsible for human resources, cashier and customer service
- Managed and trained four employees.
Merchandise Handler
American Girl Place
05.2007 - 08.2007
- Maintained store floor and displays clean and organized; regulated backroom stock
- Provided customer service to shoppers.
Customer Service (Temporary)
AppleOne
09.2005 - 12.2005
- Entered customers’ basic profile and financial demographic information
- Answered over 150 inbound calls per shift.
Medical Clerk
Nightingale of Chicago
03.2004 - 03.2005
- Entered data including but not limited to patient diagnosis, medication’s and insurance
- Filed medical records
- Team leader of a group of 15.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2022
Medical Billing And Coding Certificate - Medical Billing And Coding
Coyne College
Chicago, IL04.2011
High School Diploma -
Marie Curie High School
Chicago, IL06.2003
Skills
- Problem Solving
- Procedural Coding
- Multitasking Capabilities
- Medical Billing Software
- Interpersonal Skills
- Medical Billing Procedures
- Medical Terminology
- Medical Coding Ethics
- Medical Claims Coding
- Medical Billing Processing
- Electronic Health Records
- Customer Service
- Medical Coding Guidelines
- CPT Coding Knowledge
- Data Entry Accuracy
- Scheduling
- Data Collection
- Complaint Resolution
- Paperwork Processing
- Appointment Scheduling
- Call Center Operations
- Recordkeeping Strengths
- Microsoft Outlook
- Microsoft PowerPoint
- Active Listening
- Critical Thinking
- Microsoft Excel
- Problem-Solving Abilities
- Problem Resolution
- Staff Training
- Quality Control
- Professional Telephone Demeanor
- Filing
- De-escalation Techniques
References
References available upon request
Software
Application Software
References
References available upon request.
Timeline
Medical Coding and Billing Specialist
K.A.M Alliance
08.2022 - Current
Youth Support Specialist
Aunt Martha's
02.2022 - Current
Data Entry Clerk
AT&T
08.2018 - 06.2019
Collections Representative
Halsted Financial Services
12.2017 - 04.2018
Customer Service Representative
Servicom
01.2017 - 06.2017
Clerk (Temporary)
Manpower
04.2016 - 06.2016
Proxy Representative & Call Center Representative (temporary)
Lakeshore (Computershare)
04.2015 - 10.2015
Customer Service (temporary)
City Staffing
03.2014 - 07.2014
Assistant Manager
Target
06.2012 - 04.2013
Customer Service (Seasonal)
Dream Incorporated
11.2011 - 01.2012
Telephone Interviewer
NORC (University of Chicago)
08.2008 - 04.2009
Manager
Eura’s
10.2007 - 05.2008
Merchandise Handler
American Girl Place
05.2007 - 08.2007
Customer Service (Temporary)
AppleOne
09.2005 - 12.2005
Medical Clerk
Nightingale of Chicago
03.2004 - 03.2005
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Medical Billing And Coding Certificate - Medical Billing And Coding
Coyne College
High School Diploma -
Marie Curie High School