SHARITA NICOLE NEELEY
Greenwood,IN
Summary
A highly skilled and focused cistomer service specialist that works well with people, has great supervisory skills, and works well under pressure . Looking for a postion that will allow me to use my skills set to help a company achieve its optimal goals.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Liveops
08.2008 - Current
- Responsible for product offerings and education of the client's products and services such as e-service, different billing options, etc
- Responsible for taking customers payment method
- Place orders with customers for desired products
- Complete data entry for incoming calls
- Build rapport and educate the customer to assist them with their needs
Loan Specialist
Tele preformance
Indianapolis, Indiana
11.2022 - 08.2024
- Responsible for assisting customers with personal student loans
- Ensuring that all clients information is accurate
- Assisting clients with the loan approval and denials
- Checking the students disburstments dates on the loan approval
- Verifying all students and cosigner information on every call
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Verified all documents provided by applicants for accuracy and completeness.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Maintained accurate records of all customer interactions related to loan processing activities.
- Monitored changes in interest rates, economic conditions, and market trends that could affect the approval process of loans.
- Applied risk management techniques to evaluate potential risks associated with granting loans.
- Researched customer credit histories using computer databases and credit reporting agencies' websites.
- Advised customers on different types of available loans, such as mortgages or auto loans.
- Provided guidance to customers on how to improve their credit scores if necessary for loan approval purposes.
Education
English -
Lew Wallace High School
01.1994
Skills
- Strong verbal communication skills
- Very good listening skills
- Very good at multitasking different programs
- Fast learning
- Product Knowledge
- Account updating
- Data Collection
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Building rapport
- Positive and professional
- Microsoft Outlook
- Support case resolution
- Problem Resolution
- Customer consulting
- High-energy attitude
- Credit card payment processing
- Active Listening
References
- Tina Lee, Housekeeper, Four Winds Casino, Girltl44@hotmail.com, 219-809-8037
- Jernell Walker, Cashier, SPEEDCO LUBE IN TIRE, 219-588-0271
Timeline
Loan Specialist
Tele preformance
11.2022 - 08.2024
Customer Service Representative
Liveops
08.2008 - Current
English -
Lew Wallace High School