Sharla Breeding
Abilene,TX
Summary
Optician with 10 years of experience managing an Optical within an Ophthalmology office. Detail-oriented and skilled in adjusting and repairing eyewear. Able to effectively explain complex optical terminology to patients and ensure their satisfaction. Strong understanding of eyewear brands, frame styling techniques, and lens selection. Committed to providing exceptional service and enhancing the overall patient experience.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Optical Manager/Optician
Texas Midwest Optical
10.2014 - Current
- Optician
- Frame purchasing
- Inventory
- Front Office Management
- Frame Styling
- Lens Selection
- RX trouble shooting
- Exceptional Customer care
- Explained prescriptions, optical terminology and products to customers.
- Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Optician
WalMart 356
04.2010 - 10.2014
- Optician
- Inventory
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Education
Certification in Medical Office -
American Commercial College
Abilene, TX02.2001
No Degree in Psychology -
McMurray University
Abilene, TX08.1995
Skills
- QuickBooks
- Office Management
- Phlebotomy
- Medical Records
- Customer service
- Insurance Verification
- Patient Care
- Vital Signs
- Assistant Manager Experience
- Purchasing
- Medical Office Experience
- Experience Administering Injections
- EMR Systems
- Medical terminology
- Leadership
- ICD coding
- Sales
- Microsoft Excel
- Microsoft Word
- Typing
- Communication skills
- Medical administrative support
- Organizational skills
- Medical receptionist
- Social media management
- HIPAA
- Negotiation
- Critical care experience
- Documentation review
- Office management
- Supervising experience
- Procurement
- Microsoft Office
- Computer skills
Appointment Scheduling
Frame adjustments
Optical dispensing
Optical knowledge
Multitasking
Verifying prescriptions
Frame Repair
Fittings
Customer Service
Problem-Solving
Attention to Detail
Certification
Driver's License, 01/01/91, 01/01/25
Timeline
Optical Manager/Optician
Texas Midwest Optical
10.2014 - Current
Optician
WalMart 356
04.2010 - 10.2014
No Degree in Psychology -
McMurray University
Driver's License, 01/01/91, 01/01/25
Certification in Medical Office -
American Commercial College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Unless someone like you cares a whole awful lot.
Nothing is going to get better.
It's not.
Dr Seuss
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 03/01/24
- Patient-focused care, Proficient, 10/01/23
- Attention to detail, Proficient, 09/01/23
- Retail customer service, Proficient, 03/01/22
- Work style: Reliability, Proficient, 10/01/23
- Sales skills, Proficient, 09/01/23
- Medical receptionist skills, Proficient, 09/01/23
- Protecting patient privacy, Proficient, 09/01/23
- Customer service, Proficient, 03/01/24
- Medical terminology, Proficient, 03/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
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