Sharla Hupfeld
Marion,IA
Summary
Seeking a Customer Service role with 15 years of experience in diverse support and coordination positions. Skilled in process streamlining, team supervision, and implementing efficiency-enhancing solutions. Demonstrated ability to improve customer satisfaction and collaborate effectively with cross-functional teams.
Overview
17
17
years of professional experience
Work History
Assembly
Collins Aerospace (RTX)
Coralville, IA
06.2023 - Current
- Perform a variety of tasks in the movement, stocking and issuing of orders, parts and assemblie
- Perform routine data analysis and identify readily evident and/or recurring problems such as defective components, and errors in alignment.
- Maintain records and complete necessary pa rwork.
- Worked independently and collaboratively in a team environment
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Plant Operations Coordinator
Whirlpool Corporation
Amana, IA
02.2017 - 06.2023
- Performed tasks independently, ensuring quality production and addressing equipment malfunctions.
- Assembled parts accurately, verifying connections for correct fit and functionality.
- Operated machinery and tools proficiently, maintaining safety and efficiency standards.
- Moved products within the warehouse using material handling equipment, ensuring accuracy and safety.
- Supervised and trained employees, motivating them to achieve high performance and adhere to procedures.
- Spearheaded digital transformation initiatives, streamlining processes and enhancing productivity. Implemented cutting-edge solutions, driving measurable improvements in efficiency.
Medical Nail Technician
The Centre P.C.
Mishawaka, IN
03.2013 - 02.2017
- Performed medical pedicures, improving patient foot health and satisfaction.
- Assessed and treated various nail conditions, enhancing patient outcomes.
- Collaborated with healthcare professionals to develop comprehensive care plans.
- Educated patients on proper foot care, reducing recurrence of issues.
- Maintained detailed patient records, ensuring accurate treatment history.
- Fostered interdisciplinary partnerships, contributing to holistic care plans that addressed diverse patient needs and improved overall treatment efficacy.
Home Health Aide
Private Advantage Nursing Services
St Joseph, MI
01.2009 - 02.2013
- Provided personalized care to patients, improving their daily living activities and overall well-being.
- Monitored and recorded patient health metrics, ensuring accurate and timely communication with medical staff.
- Assisted with medication administration, achieving high compliance rates and reducing hospital readmissions.
- Collaborated with families to develop customized care plans, enhancing patient satisfaction and comfort.
- Responded to emergencies promptly, demonstrating quick problem-solving skills and ensuring patient safety.
- Meticulously tracked patient health metrics, ensuring precise data for medical staff. Developed comprehensive care plans tailored to individual needs.
Education
Nail Technician - undefined
Vogue Beauty College
Mishawaka, IN02.2013
High School Diploma - undefined
Berrien Springs High School
Berrien Springs, MI06.2008
Skills
- Strong Customer Focus and Relationship Management (CRM)
- Quick Learner
- Technical Proficiency
- Team Management
- Quality Assurance
- Retention Strategies
- Patient Care
- Scheduling
- Patient Satisfaction
- Medical Chart Review
- Electronic Health Records
Accomplishments
- Introduced a new quality control system that decreased product defects by 20%, ensuring higher standards and customer satisfaction.
Timeline
Assembly
Collins Aerospace (RTX)
06.2023 - Current
Plant Operations Coordinator
Whirlpool Corporation
02.2017 - 06.2023
Medical Nail Technician
The Centre P.C.
03.2013 - 02.2017
Home Health Aide
Private Advantage Nursing Services
01.2009 - 02.2013
Nail Technician - undefined
Vogue Beauty College
High School Diploma - undefined
Berrien Springs High School