Sharla Reinhardt
Dell Rapids,SD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Paraeducator, Special Education
Dell Rapids Middle School
Dell Rapids , SD
08.2024 - Current
- Motivated students using feedback and encouragement.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Maintained accurate records of student attendance, grades, behavior reports.
- Supported students with personalized accommodations, extra assistance and educational assessments.
Customer Service Representative II
Goal Solutions
Sioux Falls, SD
11.2023 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service/Data Entry
YRC Freight
Sioux Falls
01.2017
- Entering customer information into a data file
- Provide the customer with precise information on shipments
- Provided rate quotes and disclaimers to customers
- De-escalate customers when they were upset
- Answered phones and transfer calls
- Worked email folders in customer service.
Customer Service/Loan Processor/ATM Manager
Dollar Loan Center
Sioux Falls
03.2014
- Entering customer information into a data file and on paper
- Counting and dispensing money transactions
- Providing customer service over the phone and in person
- Evaluated customer accounts for credit limit increases and loan approval
- Answered phones and transfer calls.
Laborer
Dm Remodeling
Sioux Falls, SD
08.2013 - 03.2014
- Performed demanding physical work over extended periods and modeled positive attitude.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Inspected sites before and after construction projects.
- Inspected finished projects for quality assurance purposes before handing off to customer.
Skills
- Data Entry
- Account updating
- High-energy attitude
- Conflict Resolution
- Problem-solving abilities
- Inbound and Outbound Calling
- Positive and professional
References
- Ashley Hartshorn, Assistant Manager, 605-838-8474
- Keith Berg, Owner of Company, 605-376-1880
- Chad Zortman, Manager, 605-359-1140
- Kevin Bowker, Co-Worker, 605-440-2781
- Cherrie Grant, Co – Worker, 605-376-8751
Timeline
Paraeducator, Special Education
Dell Rapids Middle School
08.2024 - Current
Customer Service Representative II
Goal Solutions
11.2023 - 08.2024
Customer Service/Data Entry
YRC Freight
01.2017
Customer Service/Loan Processor/ATM Manager
Dollar Loan Center
03.2014
Laborer
Dm Remodeling
08.2013 - 03.2014
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