Sharlea Starks
Blakeford at Green Hills
Nashville,TN
8
Years of experience
Dedicated and results-driven customer service professional with extensive experience in high-volume call environments, healthcare administration, and technical support. Proven ability to manage 80+ inbound and outbound calls daily while maintaining accuracy, professionalism, and empathy. Skilled in account management, patient registration, and issue resolution across diverse industries. Seeking a position where I can leverage my strong communication skills, problem-solving abilities, and commitment to service excellence to support organizational goals and enhance customer experience.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Work History
Housekeeping Room Attendant
4 Months- Coordinated guest room cleaning, ensuring consistent readiness and comfort standards.
- Inspected rooms for cleanliness, missing items, and maintenance concerns before release.
- Replenished linens, amenities, and supplies according to property procedures.
- Reported maintenance issues promptly to support quick room recovery.
TIER III REP
4 Years 1 Month- Proven ability to manage high volumes of customer inquiries while delivering prompt, effective resolutions and maintaining service quality.
- Experienced member service representative with over five years in the insurance industry, providing knowledgeable and reliable client support.
- Skilled in analyzing customer feedback and trends to identify service gaps, implement improvements, and drive higher customer retention.
- Streamlined documentation processes, improving operational efficiency and accuracy.
ER PATIENT REGISTRATION
5 Months- Verified patient demographics and insurance information to ensure accurate billing and timely collections.
- Provided support to physicians and nursing staff, assisting with patient placement and coordination of care.
- Maintained a clean, safe, and compliant work environment in alignment with healthcare standards.
- Managed patient and customer accounts, including updating services and features as needed.
- Collaborated with EMS personnel during patient intake and emergency response procedures.
- Adhered to all applicable federal and state regulations governing patient privacy, safety, and healthcare operations.
DIRECT SUPPORT PERSONAL/CUSTOMER SERVICE REP
1 Year 9 Months- Utilized the Intercom Plus workflow system to process CLNR (Certified Like New Replacement) devices and provide technical support to customers.
- Proactively established and maintained strong customer relationships by delivering tailored assistance and resolving a wide range of service issues.
- Handled high volumes of consecutive calls with precision while actively promoting and upselling featured in-home services.
- Managed customer accounts by updating service features, resolving discrepancies, and ensuring accurate recordkeeping.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
Education
Associate of Science - Criminal Science
High School Diploma
Skills
High-volume call handling – Proven ability to manage 80+ inbound/outbound calls daily while maintaining quality service.
Customer relationship management (CRM) – Skilled in using CRM systems to track interactions
manage accounts
and improve client satisfaction.
Insurance verification and patient intake – Experienced in verifying insurance and patient information in healthcare environments.
Problem solving and conflict resolution – Strong ability to de-escalate issues
resolve customer concerns
and ensure positive outcomes.
Cross-functional collaboration – Comfortable working with healthcare teams
EMS personnel
and internal departments to streamline service delivery.
Dispute resolution
Escalation handling
Relationship building
Timeline
Housekeeping Room Attendant
Blakeford at Green Hills
06.2026 - CurrentRead More
TIER III REP
QTC Management
12.2020 - 01.2025Read More
ER PATIENT REGISTRATION
SAINT THOMAS WEST
07.2020 - 12.2020Read More
DIRECT SUPPORT PERSONAL/CUSTOMER SERVICE REP
Asurion Verizon
10.2018 - 07.2020Read More
Southern New Hampshire University
Associate of Science from Criminal Science
Read More
Old Cockrill Highschool
High School Diploma
Read More