Sharleka Taylor
Baton Rouge,LA
Summary
Detail-oriented administrative and accounting professional with a Bachelor of Science in Accounting and a background in tax records, account research, data entry, and document review. Brings remote work experience, strong recordkeeping habits, and clear communication with customers and stakeholders to support accurate, timely service and compliance.
Overview
15
15
years of professional experience
Work History
Revenue Tax Specialist II
Louisiana Department of Revenue
02.2019 - Current
- Perform detailed reviews of tax-related records, account information, and supporting documentation to verify accuracy and completeness.
- Researched account discrepancies, identified missing or inconsistent information, and resolved issues to ensure accurate account management.
- Apply critical thinking and attention to detail when reviewing information, identifying errors, and determining appropriate next steps.
- Enter, update, and maintain information in computerized systems while following established procedures and compliance requirements.
- Maintained accurate records of account activity and research findings, supporting accountability and enabling efficient processing.
- Communicated with customers and stakeholders to address questions, clarify information, and facilitate resolutions of account-related concerns, enhancing customer satisfaction.
- Managed sensitive financial and taxpayer information with strict adherence to established policies and procedures.
- Prioritize multiple assignments, manage workload independently, and work toward established deadlines and productivity expectations.
- Bring five years of remote work experience with the current employer, demonstrating the ability to remain productive, organized, responsive, and accountable while working independently.
Administrative Supervisor
Town of Winnsboro
08.2018 - Current
- Oversee administrative, accounting, customer service, and recordkeeping functions while maintaining organized documentation.
- Coordinate staff responsibilities, monitor ongoing work, and prioritize assignments to meet operational deadlines.
- Supervised two utility clerks, coordinating daily administrative activities to ensure accurate and timely service delivery.
- Responded to customer inquiries and investigated concerns, communicating information professionally to achieve satisfactory resolutions.
- Review account information and transaction records for accuracy and completeness and assist with resolving discrepancies.
- Use Microsoft Office and QuickBooks to support accounting, administrative, and information-management activities.
- Maintain confidential records and follow established procedures for handling financial and customer information.
- Supported efficient office operations through organization and problem-solving, demonstrating strong attention to detail.
City Clerk
Previous Municipal Employment
07.2017 - 08.2018
- Maintained municipal records, processed documentation, and ensured accurate administrative recordkeeping for compliance and transparency.
- Coordinated administrative tasks and communicated with relevant parties to ensure timely completion of projects and enhance workflow.
- Processed information accurately and followed established procedures and deadlines.
- Organized files and supporting documents to enhance accessibility and reliability of information.
- Responded to inquiries, provided information, and assisted with resolving customer and administrative issues.
Bookkeeper
Previous Employer
10.2014 - 02.2016
- Maintained accurate and complete financial records and processed accounting information to ensure compliance.
- Reviewed transactions and supporting documentation to identify discrepancies, enhancing reliability of records.
- Assisted with account reconciliation and transaction tracking, ensuring thorough financial recordkeeping.
- Used computerized accounting tools to organize financial information and support administrative reporting.
Accounts Payable
Previous Employer
06.2014 - 10.2014
- Reviewed invoices and supporting information for accuracy, facilitating timely processing and payments.
- Processed accounts payable documentation, ensuring organized transaction records for accurate financial reporting.
- Assisted in resolving discrepancies, maintaining accurate payment documentation to support financial integrity.
- Followed established procedures and deadlines when handling financial records.
Utility Billing Clerk
Previous Employer
01.2012 - 06.2014
- Processed utility billing and customer account information accurately, ensuring completeness and reliability of data.
- Reviewed account records and resolved billing discrepancies while assisting customers with inquiries, enhancing overall customer satisfaction.
- Maintained organized billing records and ensured timely processing of customer transactions, contributing to efficient operations.
- Entered and updated customer information in computerized systems.
- Communicated professionally with customers while protecting confidential account information.
Education
Bachelor of Science - Accounting
Grambling State University
Grambling, LA05-2010
Skills
- Case and document support
- Data entry and system updates
- Document review and verification
- Records management
- Customer service and communication
- Issue resolution and problem-solving
- Regulatory compliance
- Account research and discrepancy resolution
- Workload prioritization
- Data accuracy and quality control
- Reporting and information processing
- Remote work management
- Microsoft Office suite and QuickBooks
- Office software skills
ADDITIONAL QUALIFICATIONS
- Five years of remote work experience.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- Experienced in handling confidential financial and customer information.
- Able to work independently and collaboratively in a deadline-driven environment.
Timeline
Revenue Tax Specialist II
Louisiana Department of Revenue
02.2019 - Current
Administrative Supervisor
Town of Winnsboro
08.2018 - Current
City Clerk
Previous Municipal Employment
07.2017 - 08.2018
Bookkeeper
Previous Employer
10.2014 - 02.2016
Accounts Payable
Previous Employer
06.2014 - 10.2014
Utility Billing Clerk
Previous Employer
01.2012 - 06.2014
Bachelor of Science - Accounting
Grambling State University