Danasha Brookins-Onwodi
Palm Springs,FL
Summary
Detail-oriented and customer-focused financial professional with over five years of experience in customer service, fraud investigation, and account management. Skilled in risk analysis, transaction processing, and compliance with financial regulations. Seeking to leverage expertise in financial services and data analysis to support underwriting decisions at Zurich North America.
Overview
8
8
years of professional experience
Work History
Revenue Specialist II - General Tax Administration
State of Florida
01.2024 - Current
- Contact taxpayers to resolve tax liabilities and provide assistance with outstanding balances
- Process corrections, recommend compromises, and collect taxes, penalties, interest, and fees due to the State of Florida
- Ensure compliance with state tax laws and financial regulations
Fraud Advisor
US Bank
08.2021 - 12.2023
- Investigated and resolved escalated fraud-related issues, ensuring compliance with federal regulations
- Analyzed and documented banking transactions, assessing risk and potential fraud indicators
- Communicated with customers regarding transaction activity, gathering relevant information for risk evaluation
- Applied and lifted account restrictions as necessary based on fraud analysis
Teller
MPS Credit Union
10.2019 - 06.2021
- Processed account transactions, including deposits, withdrawals, transfers, and loan applications
- Provided customer service, resolving account issues and promoting virtual banking services
- Assisted with account servicing and maintained compliance with credit union policies
Store Manager
Check Cashing USA
03.2017 - 10.2019
- Managed day-to-day store operations, ensuring compliance with financial policies and security standards
- Supervised staff, provided training, and conducted performance evaluations to maintain service quality
- Processed financial transactions, including check cashing, bill payments, and money transfers
- Ensured accurate transaction procedures and managed store audits
Education
High School Diploma -
Miami Northwestern High School
Associate Degree -
Palm Beach State College
03.2025
Skills
- Risk Analysis & Fraud Detection
- Customer Relationship Management
- Financial Transactions & Account Servicing
- Compliance & Regulatory Adherence
- Microsoft Office Suite (Word, Excel, Outlook)
- Strong Verbal & Written Communication
- Data Collection & Analysis
- Multitasking & Detail-Oriented
Key Skills Qualifications
- Risk Analysis & Fraud Detection
- Customer Relationship Management
- Financial Transactions & Account Servicing
- Compliance & Regulatory Adherence
- Microsoft Office Suite (Word, Excel, Outlook)
- Strong Verbal & Written Communication
- Data Collection & Analysis
- Multitasking & Detail-Oriented
Timeline
Revenue Specialist II - General Tax Administration
State of Florida
01.2024 - Current
Fraud Advisor
US Bank
08.2021 - 12.2023
Teller
MPS Credit Union
10.2019 - 06.2021
Store Manager
Check Cashing USA
03.2017 - 10.2019
High School Diploma -
Miami Northwestern High School
Associate Degree -
Palm Beach State College
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