KIMBERLEY SINGLETON
Henrico,VA
Summary
Motivated IT professional with an Associate of Science in Cyber and Information Security Technology. Proven background in fraud detection, customer support, and administrative operations with strong analytical and troubleshooting skills. Passionate about cybersecurity and committed to contributing to a dynamic, tech-driven team. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Professional Pet Stylist
Petco
Henrico, VA
02.2018 - Current
- Delivered exceptional grooming services while ensuring animal safety and comfort.
- Built strong client relationships and maintained repeat customer base.
- Managed appointments and prioritized tasks in a fast-paced environment.
Fraud Detection Representative
PSCU
Remote
03.2022 - 02.2023
- Investigated and analyzed suspicious financial activity to identify and prevent fraudulent transactions.
- Partnered with internal security teams and external law enforcement to resolve fraud cases.
- Utilized fraud detection systems to monitor high-risk activity, enhancing early detection capabilities.
Correctional Officer
Virginia Correctional Center for Women
Goochland, VA
06.2019 - 01.2020
- Maintained facility safety and enforced security protocols.
- Completed detailed documentation of incidents and daily activity reports.
- Collaborated with other officers to ensure compliance and order.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Salon Manager
PetSmart
Henrico, VA
12.2014 - 12.2018
- Supervised grooming team and oversaw daily operations, inventory, and scheduling.
- Trained staff in safety protocols and customer service best practices.
- Consistently met performance goals and maintained high service standards.
Education
Associate of Science - Cyber and Information Security Technology
ECPI University
Richmond, VAHigh School Diploma - Regents
City-As-School
New York, NYSkills
- IT Troubleshooting & Help Desk Support
- Cybersecurity Fundamentals
- Microsoft Office Suite & Basic Networking
- Risk Analysis & Fraud Detection
- Ticketing Systems (basic knowledge)
- Data Entry & Documentation
- Customer Service & Conflict Resolution
- Fraud investigation
Timeline
Fraud Detection Representative
PSCU
03.2022 - 02.2023
Correctional Officer
Virginia Correctional Center for Women
06.2019 - 01.2020
Professional Pet Stylist
Petco
02.2018 - Current
Salon Manager
PetSmart
12.2014 - 12.2018
Associate of Science - Cyber and Information Security Technology
ECPI University
High School Diploma - Regents
City-As-School