Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CIERA BALINSKI

Buckeye

Summary

Experienced Program Specialist with a strong foundation in Risk & Compliance, project management, and tech-driven process optimization. Known for driving automation initiatives, managing cross-functional rollouts, and improving operational efficiency. Adept at stakeholder collaboration, data analysis, and maintaining high customer satisfaction standards. Thrives in fast-paced environments, balancing multiple workstreams while ensuring alignment with strategic goals.

Outgoing and detail-focused individual excelling in communication and problem-solving. Possesses significant understanding of project coordination and data analysis, with strong abilities in planning and implementing programs. Aims to drive impactful results through efficient process management and collaboration.

Overview

2
2
years of professional experience

Work History

Program Specialist III

Uber Technologies
09.2024 - Current
  • Lead cross-functional project management for global initiatives, partnering with teams across Manilla, Hyderabad to implement tech solutions and best practices
  • Own support logic design, process mapping, and rollout of evolving workflows (e.g., Earner outreach, Compliance), ensuring smooth adoption across multiple markets
  • Track and report key project metrics—automation success, issue trends, and compliance adherence—using Google Sheets and performance dashboards
  • Act as a strategic thought partner in stakeholder meetings, aligning operational workflows with digital transformation objectives
  • Proactively identify opportunities for automation, monitor workflow health, and escalate system bugs or support gaps for resolution
  • Maintain detailed documentation including project trackers, SOPs, and meeting recaps; deliver program updates via structured emails and presentations
  • Analyze data and processes to find problems and create solutions. Clearly document steps and define what’s needed to improve workflows. Manage 43 different projects each week, using visuals like charts to explain data and help teams make educated decisions.

Risk and Compliance Specialist II

Uber Technologies
01.2024 - 09.2024
  • Led outbound support campaigns and contributed to high-impact compliance projects including audits and fraud investigations
  • Optimized internal processes by mastering 8+ tools and platforms and leveraging data to improve user experiences in Uber Health workflows
  • Supported multiple concurrent initiatives, balancing investigation work with cross-team collaboration to ensure timely resolution and data accuracy

Senior Account Specialist

Discover Bank
05.2023 - 01.2024
  • Conducted detailed investigations into fraud and account anomalies; collaborated cross-functionally to develop risk mitigation strategies
  • Ranked in the top 7% of performers while managing multiple client accounts and supporting business development efforts
  • Developed SOPs and streamlined internal processes to improve documentation accuracy and operational efficiency

Education

Bachelors - Business Management -

Arizona State University
Phoenix, AZ
05-2027

Skills

  • Skilled in Data Management and Analysis
  • Workflow Automation Enhancement
  • Program optimization
  • Cross-functional Collaboration
  • Internal Auditing & Compliance
  • Risk Analysis & Fraud Detection
  • Effective Stakeholder Engagement
  • Detailed Reporting and Documentation
  • Performance Monitoring
  • Process Mapping & SOP Creation

Accomplishments

  • Support Superstar Winner
  • CST XTRA Award Winner X2
  • Led efforts to reduce annual process costs from $19,152 to $11,601 by optimizing workflows, implementing automation, and driving operational efficiency improvements.
  • Received 20 surveys from 12 unique stakeholders, achieving a 100% satisfaction rate in Q1 through effective communication and stakeholder engagement.

Timeline

Program Specialist III

Uber Technologies
09.2024 - Current

Risk and Compliance Specialist II

Uber Technologies
01.2024 - 09.2024

Senior Account Specialist

Discover Bank
05.2023 - 01.2024

Bachelors - Business Management -

Arizona State University

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CIERA BALINSKI