Sharlena Neal
Pensacola,FL
Summary
Customer-oriented professional seeking entry-level Relationship Banker 1 position. Strong communication and problem-solving skills honed in fast-paced environments. Committed to helping customers identify financial solutions and build lasting relationships while supporting branch sales and service.
Overview
20
20
years of professional experience
Work History
Senior Customer Service Manager
Hefner Furniture
Poplar Bluff, Missouri
07.2020 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer inquiries to improve service quality and enhance customer experience.
- Responded to phone and online customer service requests within designated turnaround time, contributing to higher customer satisfaction ratings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Trained new staff on customer service protocols and best practices.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Coordinated daily operations for optimal store performance.
- Utilized inventory management systems to track product availability and orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Owner/Operator
Charli's Hair Studio
Kennett, Missouri
09.2001 - 07.2019
- Managed daily operations of busy hair studio, ensuring efficiency across all functions.
- Developed and maintained client relationships, resulting in increased repeat business.
- Monitored financial performance weekly, adjusting strategies to maintain profitability.
- Ensured compliance with health and safety regulations, maintaining high studio standards.
- Oversaw inventory management for salon supplies, maintaining optimal stock levels and minimizing costs.
- Designed personalized hair care services tailored to individual client needs.
- Scheduled appointments and coordinated staff availability to maximize operational flow.
- Resolved customer complaints promptly to maintain a positive business reputation.
Education
Certified Phlebotomy Technician -
Phlebotomy Training Specialists
Little Rock, AR12-2023
BLS Certification -
Red Cross
Poplar Bluff, MO02-2023
Master Color Artist - Haircoloring,Cutting,Styling
Matrix Craft Global Academy
New York, NY06-2010
Cosmetology -
Blytheville Academy of Cosmetology
Blytheville, AR08-2001
GED -
Kennett Highschool
Kennett, MO05-1990
Skills
- Customer Service-oriented
- Communication skills
- Account Support
- Relationship management
- Active Listening
- Problem solving
- Conflict resolution
- Time management
- Critical thinking
- Communication skills
- Team Collaboration
- Microsoft Office (Word,Excel,Outlook)
- Microsoft Office (Word,Excel,Outlook)
Timeline
Senior Customer Service Manager
Hefner Furniture
07.2020 - 08.2021
Owner/Operator
Charli's Hair Studio
09.2001 - 07.2019
Certified Phlebotomy Technician -
Phlebotomy Training Specialists
BLS Certification -
Red Cross
Master Color Artist - Haircoloring,Cutting,Styling
Matrix Craft Global Academy
Cosmetology -
Blytheville Academy of Cosmetology
GED -
Kennett Highschool