Hans C. Anderson
New Windsor
Summary
Detail-oriented professional with extensive experience in patient registration and medical chart preparation at Montefiore Hospital. Demonstrate excellent workflow management and conflict resolution expertise, leading to improved operational efficiency. Proficient in Epic systems and dedicated to exceptional customer service while maintaining compliance with healthcare standards.
Overview
27
27
years of professional experience
Work History
Secretary I -Perio-Operative Dept.
Montefiore Hospital Hutchinson Center
Bronx
01.2018 - Current
- Admit & register scheduled patients for same-day surgery.
- Prepare medical charts and review consent forms for scheduled patients and specialty services.
- Assist doctors and nurses in the PACU Recovery Unit.
- Verify insurance and collect payments.
- Train incoming secretaries on procedures and regulations.
Senior Clerk - Pathology Dept
Montefiore Hospital Hutchinson Center
Bronx
01.2016 - 01.2018
- Managed anesthesia doctor's weekly schedule of incoming patients.
- Entered doctor's orders of daily, weekly and monthly labs/blood work ups for patients.
Customer Care Liaison
Montefiore Hospital CMO Contact Center
Tarrytown
01.2015 - 01.2016
- Resolved patient & doctor claims.
- Collected payment, and resolved past due balances.
- Investigated outstanding balance of patients and vendors accounts.
Patient Service Representative
Montefiore Medical Center
Bronx
01.2012 - 01.2015
- Responsibilities include answering high volume telephones and scheduling patients' appointments.
- Data entry include providing detail patient information to attending physicians.
- Duties require proficient knowledge of IDX registration, Care Cast, and insurance verification.
- Assist with daily duties such as, training new hires on day-to-day responsibilities; patient follow up with regard to patient appointments, cancelations and follow-up on patient emergency care when required.
Clerical Associate Level III
Bellevue Hospital
New York
01.1998 - 01.2012
- Managed and created purchase orders regularly to replenish inventory of administrative supplies and dental instruments.
- Performed moderately difficult and responsible clerical work in preparing and maintaining patient care records and clinic files both electronically and manually.
- Entered daily data entry of physicians' notes.
- Established standards and implemented procedures within the clinic.
- Trained staff on all levels when required.
- Handled heavy phone volume in a timely and professional manner.
- Copied and collated all projects (including confidential documents to help to ensure HIPPA compliances).
- Greeted, registered, and scheduled post-operative appointments for patients for OMFS and the Adult Dental Clinic.
- Processed monthly and annual budget expenses for dental supplies and physician's needs.
- Assisted in improving care delivery through participation in performance improvement projects; attended and participated in staff meetings; departmental-based meetings; hospital wide projects, in-services and trainings.
- Maintained and prepared new patient charts; validated patient identity using patient identifiers.
- Contacted facility department to report repairs and unsafe environmental conditions when needed.
Skills
- AS 400 Network System Operations
- GHX Procurement Suite
- AFS
- DCS
- UNITY
- Epic systems
- Filing
- Organizational skills
- Problem solving
- Workflow management
- Confidential paperwork handling
- Message relaying
- Interpersonal skills
- Patient registration
- Medical chart preparation
- Data entry
- Insurance verification
- Appointment scheduling
- Team collaboration
- Customer service
- Conflict resolution
- Workflow organization
- Compliance adherence
- Effective communication
- Administrative support
- Cash handling
- Staff education and training
- Proficient in MS Office
References
Professional References Available Upon Request
Timeline
Secretary I -Perio-Operative Dept.
Montefiore Hospital Hutchinson Center
01.2018 - Current
Senior Clerk - Pathology Dept
Montefiore Hospital Hutchinson Center
01.2016 - 01.2018
Customer Care Liaison
Montefiore Hospital CMO Contact Center
01.2015 - 01.2016
Patient Service Representative
Montefiore Medical Center
01.2012 - 01.2015
Clerical Associate Level III
Bellevue Hospital
01.1998 - 01.2012
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