Open To Work
Milagros Wilson
Silver Spring,MD
Summary
Healthcare administrative and perioperative operations professional with 18+ years of experience supporting hospital-based operating rooms and multi-specialty clinics.
Deep expertise in perioperative
front desk operations, surgical workflow support, patient access, and real-time coordination within fast-paced, high-acuity clinical environments. Recognized for managing complex operational demands,
supporting multidisciplinary surgical teams, and maintaining strict standards for accuracy, confidentiality, and compliance. Highly proficient in Epic, Cerner, and Cerner SurgiNet EMR systems.
Bilingual in English and Spanish.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Perio-Operative Services Coordinator/HUC
Holy Cross Hospital
Silver Spring, MD
10.2023 - Current
- Adhere to HIPAA and organization policies.
- UKG Dimensions-Time card keeping/scheduling
- Perform assigned work in a timely and productive manner.
- Maintain accurate unit communication including, but not limited to, promptly answering telephones, activating the paging system, facilitating timely faxing, and distributing patient and unit mail.
- Greet and assists visitors, physicians, and other staff members.
- Update status board per unit standards and communicates changes to appropriate staff as needed.
- Enter and communicates staff orders timely and accurately.
- Assure that patient identification plate is correct and that patient identification labels are always available.
- Coordinate other unit activities including, but not limited to scheduling of tests and procedures, scheduling patient transports, completing errands, maintaining appropriate logs, and filing reports appropriately.
- Maintain office equipment including, but not limited to, computers, telephones, refrigerator temperatures, printers, and fax machines.
- Submit repair requests to the appropriate departments and follows up as needed. Establishes professional and respectful interpersonal relationships.
- Participates in self-review as requested by the unit director.
Medical Administrative Assistant
The Neurology Clinic
Silver Spring, MD
06.2022 - 10.2023
- Answered incoming calls from patients regarding appointments or general inquiries about health care services.
- Provided administrative support to medical staff and patients, including scheduling appointments and managing patient records.
- Performed various clerical duties such as copying, scanning documents, filing and retrieving medical data and preparing correspondence.
- Maintained inventory of medical and office supplies.
- Prepared and processed all paperwork related to patient treatments.
- Prepared invoices for billing purposes, tracked accounts receivable balances due from patients and insurance companies.
OR Control Desk Clerk/Operating Room
Children's National Medical Center
Washington, DC
08.2017 - 03.2020
- Using Cerner/SurgiNet, managed, distributed, updated daily OR schedule; communicated changes to physicians, staff.
- Coordinated with various units to prepare patients scheduled for surgical procedures.
- Responded to inquiries about patients, exercising discretion and maintaining patient confidentiality.
- Communicated technical patient care data to necessary hospital staff.
- Verified, documented OR services/supplies were accurately charged to patient.
- Maintained OR department logs, filing system, department charge master files.
- Performed general clerical duties, scheduled meeting rooms for staff.
Clinic Operations Rep II/Hematology-Oncology-Rheumatology-Immunology
Children's National Medical Center
Washington, DC
02.2014 - 08.2017
- Checked patients in/out; verified insurance benefits, requested authorizations/referrals.
- Using Cerner EMR, registered patient and accurately entered demographic information.
- Performed various scheduling functions.
- Assisted Scheduling Liaison with master scheduling for physicians, treatment rooms.
- Independently scheduled Oncology, Hematology, Rheumatology, Immunology and Allergy treatments/procedures.
- Arranged for patient interpretation services, as needed.
- Performed other administrative duties including ordered/maintained office supplies, maintained office equipment, drafted correspondence, and copied, faxed, mailed, filed documents.
Call Center Operator
Arthritis & Rheumatism Associates, PC
Wheaton, MD
02.2012 - 02.2014
- Responded to inquiries providing professional, patient-focused customer service.
- Operated switchboard, intercom; paged staff to inform them of calls.
- Scheduled patient appointments, used NextGen to record demographic information, informed patient about what to bring to their appointment and shared practice's cancellation policy.
- Exercised good judgement in responding to calls, directing patients with urgent issues, promptly and professionally resolved problems.
- Performed other clerical duties as assigned.
Call Center Scheduler
The Neurology Center
Silver Spring, MD
03.2009 - 02.2012
- Answered phones, responded to inquiries, took messages, transferred calls as required.
- Scheduled appointments; monitored all medical callbacks.
- Submitted requests for prescriptions, refills, lab test results, referrals.
- Accurately, confidentially scanned/stored patient insurance documents, medical history records.
- Updated patient demographic, medical insurance information for billing/coding.
Medical Administrative Assistant
Greater Washington Maternal Fetal Medicine (GWMFM)
Silver Spring, MD
02.2006 - 03.2009
- Provided phone support, responded to inquiries via phone and email; prepared correspondences.
- Prepared, distributed daily appointment schedules to physicians, staff.
- Managed patient medical records and collected co-pays and other expenses.
- Reconciled cash transactions at shift-end, processed/batched charge tickets, prepared bank deposits.
Education
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - CYBER SECURITY
Montgomery College-Takoma Park
Takoma Park, MD 06.2026 - 02.2026
Certification
Basic Life Support (BLS), American Heart Association, 12/01/23, 12/01/25
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteSalary Range
$25/hr - $1000/hrTimeline
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - CYBER SECURITY
Montgomery College-Takoma Park
06.2026 - 02.2026
Perio-Operative Services Coordinator/HUC
Holy Cross Hospital
10.2023 - Current
Medical Administrative Assistant
The Neurology Clinic
06.2022 - 10.2023
OR Control Desk Clerk/Operating Room
Children's National Medical Center
08.2017 - 03.2020
Clinic Operations Rep II/Hematology-Oncology-Rheumatology-Immunology
Children's National Medical Center
02.2014 - 08.2017
Call Center Operator
Arthritis & Rheumatism Associates, PC
02.2012 - 02.2014
Call Center Scheduler
The Neurology Center
03.2009 - 02.2012
Medical Administrative Assistant
Greater Washington Maternal Fetal Medicine (GWMFM)
02.2006 - 03.2009