Beric Fang
Arlington
Summary
Detail-oriented Healthcare Professional with 7+ years of experience in patient support, billing assistance, and customer service across medical and behavioral health settings. Adept at resolving billing inquiries, managing patient accounts, and maintaining EMR documentation with HIPAA compliance. Skilled in payment processing, insurance verification, customer service, and interdisciplinary collaboration. Known for empathy, accuracy, and professional communication with patients and providers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician / Health Unit Coordinator (PCT/HUC)
Baylor Scott & White Health
Texas
01.2023 - 01.2026
- Managed unit communications, order entry, and workflow coordination while maintaining accurate EMR documentation.
- Acted as liaison between patients, families, and providers, supporting financial and administrative inquiries.
- Collaborated with interdisciplinary teams to ensure accurate care documentation for billing and compliance purposes.
- Responded to patient needs while maintaining professional and empathetic interactions.
Behavioral Health Technician
John Peter Smith Hospital
Fort Worth, TX
11.2021 - 01.2023
- Documented patient care activities and behavioral observations accurately in EMR, contributing to billing and care planning records.
- Assisted in resolving patient concerns and facilitated communication with administrative staff.
- Participated in incident reporting and quality management to support compliance and safety.
Customer Service Liaison | Remote
Fresenius Medical Care
Newark, NJ
12.2019 - 11.2021
- Assisted patients with billing inquiries, insurance verification, and payment plan setup.
- Resolved escalated account issues while maintaining professionalism and empathy.
- Maintained accurate documentation of all financial and account interactions.
- Educated patients on billing policies, payment options, and healthcare services.
- Mentored new team members on procedures and customer service standards.
Pharmacy Service Representative
CVS Health
Bayonne, NJ
09.2016 - 11.2019
- Facilitated communication between patients, providers, and pharmacies regarding billing or service concerns.
- Documented interactions and escalated unresolved billing or insurance issues appropriately.
- Recommended process improvements to enhance patient billing accuracy.
- Delivered timely, professional customer support via phone and email.
Education
Associate of Applied Science - Nursing
Chamberlain University
Irving, TX01.2017
High School Diploma - undefined
01.2012
Skills
- Medical Billing & Payment Processing
- Patient Account Support & Collections
- Customer Service & Issue Resolution
- EMR & Documentation Accuracy
- HIPAA Compliance & Confidentiality
- Strong verbal and written Communication
- Insurance Verification & Claims Assistance
- Payment Plan Setup & Follow-Up
- Time Management & Multitasking
- Interdisciplinary Team Collaboration
Certification
- BLS (CPR)
- PCT
Honors & Awards
Dean’s List, Essex County College: Fall & Spring 2015; Spring & Summer 2016; Fall 2017
Timeline
Patient Care Technician / Health Unit Coordinator (PCT/HUC)
Baylor Scott & White Health
01.2023 - 01.2026
Behavioral Health Technician
John Peter Smith Hospital
11.2021 - 01.2023
Customer Service Liaison | Remote
Fresenius Medical Care
12.2019 - 11.2021
Pharmacy Service Representative
CVS Health
09.2016 - 11.2019
High School Diploma - undefined
Associate of Applied Science - Nursing
Chamberlain University