MONIQUE DUKES
High Point,NC
Summary
Positive and upbeat Patient Service Representative skilled in managing expectations with timely information and clear communication. Offers great people skills, knowledge of facility operations, and detail-oriented approach to documentation. Team-oriented with strengths in time management and multitasking.
Dedicated Patient Services Coordinator with a focus on efficient patient registration and insurance verification. Proven ability to resolve complex issues and streamline referral processes, enhancing patient experience and operational efficiency.
Overview
14
14
years of professional experience
Work History
Patient Services Coordinator 4
Novant Health
High Point, NC
02.2016 - Current
Patient Services Coordinator IV
Novant Health | February 2016 – Present
- Coordinate patient appointments, benefits verification, referrals, and insurance authorizations to ensure timely access to care
- Communicate clearly with patients, providers, and insurance representatives regarding coverage, billing, and scheduling
- Maintain thorough knowledge of community resources to support patient needs
- Resolve complex patient concerns using critical thinking and sound judgment
- Ensure accurate documentation and compliance with healthcare policies and procedures
- Support operational efficiency by streamlining referral and authorization processes
Patient Service Coordinator 3
Novant Health
High Point, NC
01.2015 - 02.2016
Patient Services Coordinator III
Novant Health | February 2015 – 2016
- Managed front desk operations including patient check-in/out and multi-line phone systems
- Scheduled follow-up appointments and coordinated provider calendars
- Resolved billing discrepancies, processed refunds, and handled policy-level inquiries
- Collected co-pays, processed balance draws, and completed end-of-day financial reconciliation
- Took ownership of issues impacting patient care and implemented corrective actions
Patient Services Assistant
Wake Forest Baptist Health
High Point, NC
05.2012 - 01.2015
Patient Services Assistant
Wake Forest Baptist Health | May 2012 – January 2015
- Documented patient interactions accurately in Epic EMR system
- Scheduled appointments and coordinated patient registrations
- Verified insurance eligibility and obtained pre-certifications for imaging and procedures
- Delivered responsive patient service, improving overall patient experience
- Supported quality care through efficient administrative coordination
Education
Administration Information Processor -
Monroe Community College
Diploma - undefined
Edison Tech Vocational School
Skills
- CORE SKILLS
- Patient Registration & Intake
- Insurance Verification & Authorizations
- Referral Coordination
- Medical Billing & Payment Processing
- EMR Systems (Epic)
- Front Desk & Reception Management
- Eligibility Determination
- Patient Communication
- Critical Thinking & Problem Resolution
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Multitasking
Timeline
Patient Services Coordinator 4
Novant Health
02.2016 - Current
Patient Service Coordinator 3
Novant Health
01.2015 - 02.2016
Patient Services Assistant
Wake Forest Baptist Health
05.2012 - 01.2015
Diploma - undefined
Edison Tech Vocational School
Administration Information Processor -
Monroe Community College