Alexandria Richardson
Eastlake,OH
Summary
Detail-oriented Patient Intake Coordinator with 7+ years of experience supporting high-volume healthcare environments. Expertise in patient registration, insurance verification, and electronic health records management. Recognized for improving workflow efficiency, reducing errors, and delivering compassionate patient service. Strong ability to manage multiple priorities while maintaining strict HIPAA compliance and enhancing the overall patient experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Cleveland Clinic
Beachwood, OH
06.2021 - Current
- Manage high-volume patient intake, ensuring accurate data entry and documentation for daily operations
- Verify insurance eligibility and benefits, reducing claim issues and delays in care
- Coordinate scheduling to maximize provider availability and minimize patient wait times
- Serve as first point of contact, delivering professional and compassionate patient support
- Collaborate with clinical staff to ensure seamless patient flow and communication
Administrative Assistant
Lifestance Health
Beachwood, OH
05.2019 - 06.2021
- Processed patient registrations and insurance verification with high accuracy
- Introduced improved electronic filing practices, increasing efficiency and reducing record retrieval time
- Managed multi-line phone system, assisting a high volume of patient inquiries daily
- Ensured full HIPAA compliance when handling sensitive patient information
- Supported care coordination by communicating updates across healthcare teams
Administrative Assistant
Signature Health
Willoughby, OH
03.2016 - 03.2019
- Conducted detailed intake interviews to assess patient needs and eligibility for services
- Provided crisis support and de-escalation when required
- Scheduled and coordinated appointments, improving attendance and follow-up rates
- Verified insurance coverage prior to services, reducing billing complications
- Maintained accurate patient records and updated information in real time
Education
Associate of Science - Biology
Lakeland Community College
Willoughby, OH04.2026
Skills
- Patient Intake & Registration
- Insurance Verification & Eligibility
- Appointment Scheduling & Coordination
- Electronic Health Records (EHR/EMR)
- Medical Terminology
CORE SKILLS
- HIPAA Compliance & Confidentiality
- Medical Billing & Coding Support
- Data Entry & Documentation Accuracy
- Customer Service & Patient Relations
- Time Management & Multitasking
Certification
BLS
Phlebotomy
Timeline
Administrative Assistant
Cleveland Clinic
06.2021 - Current
Administrative Assistant
Lifestance Health
05.2019 - 06.2021
Administrative Assistant
Signature Health
03.2016 - 03.2019
Associate of Science - Biology
Lakeland Community College