Cheyenne Andrews
Baltimore,MD
Summary
Dedicated healthcare and customer service professional with 5+ years of experience supporting patients, healthcare providers, and customers in hospital, clinical, long-term care, and call center environments. Skilled in patient registration, insurance verification, medical documentation, data entry, appointment scheduling, inbound call management, and administrative support. Recognized for delivering compassionate patient-centered service, maintaining confidentiality, resolving concerns efficiently, and managing high-volume workloads with professionalism and accuracy. Proven ability to build positive relationships while contributing to operational excellence and exceptional customer experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Baltimore Youthworks
Baltimore, MD
- Answered and directed phone calls in a professional manner.
- Assisted with filing, organizing, and maintaining office records.
- Entered and updated data accurately in office systems.
- Greeted visitors and provided customer service support.
- Scheduled appointments and assisted with calendar management.
- Performed general administrative duties, including copying, scanning, and document preparation.
Clinical Technician
Johns Hopkins Hospital
Baltimore, MD
10.2023 - Current
- Provide direct patient care while ensuring patient safety, comfort, and dignity.
- Perform diagnostic testing including blood glucose monitoring, urinalysis, hematocrit testing, and venipuncture.
- Accurately document patient care activities and observations in electronic medical record systems.
- Communicate effectively with patients, families, nurses, and physicians regarding patient care needs.
- Monitor inventory and coordinate supply replenishment to support efficient unit operations.
- Assist healthcare teams in delivering high-quality patient-centered care within a fast-paced hospital environment.
Customer Service Representative
Awmins Connect
Baltimore, MD
11.2021 - 12.2023
- Managed high-volume inbound calls while providing exceptional customer service.
- Resolved customer concerns, account discrepancies, and service-related issues accurately and efficiently.
- Maintained detailed customer records and documentation.
- Assisted customers with billing inquiries, account updates, and service requests.
- Demonstrated strong problem-solving and communication skills while meeting performance goals.
- Built positive customer relationships through professionalism and empathy
Certified Nursing Assistant
MedStar Harbor Hospital
Baltimore, MD
11.2021 - 11.2023
- Delivered compassionate patient care across multiple hospital units.
- Assisted patients with activities of daily living, mobility, hygiene, and nutritional support.
- Monitored and documented vital signs and patient conditions.
- Performed EKGs and promptly communicated significant findings to nursing staff.
- Assisted with pre-operative and post-operative patient care.
- Maintained accurate documentation while supporting interdisciplinary healthcare teams
Certified Nursing Assistant /Certified Medication Technician
Cartias House Assisted Living
Baltimore, MD
10.2021 - 11.2022
- Assisted residents with bathing, dressing, grooming, feeding, and mobility support.
- Administered medications in accordance with physician orders and facility policies.
- Maintained accurate medication administration and patient care records.
- Monitored residents for changes in condition and reported concerns to nursing staff.
- Supported residents' physical, emotional, and social well-being.
- Ensured compliance with healthcare, safety, and infection control standards
Customer Service Representative
Cartias House Assisted Living
Baltimore, MD
06.2020 - 10.2020
- Answered inbound customer inquiries and provided prompt, professional assistance.
- Resolved customer concerns while maintaining high satisfaction levels.
- Maintained accurate records of customer interactions and account information.
- Assisted with training and mentoring new staff members.
- Collaborated with team members to improve service quality and efficiency.
- Demonstrated strong communication and conflict-resolution skills in a fast-paced environment.
Education
Emergency Medical Service -
Baltimore City Community College
Baltimore, MD12-2025
High School Diploma -
Renaissance Acamedy
Baltimore, MD06-2018
Skills
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Data Entry
- Electronic Medical Records (EMR/EHR)
- Medical Terminology
- HIPAA Compliance
- Inbound & Outbound Calls
- Patient Intake
- Medical Documentation
- Administrative Support
- Payment Processing
- Billing Support
- Problem Resolution
- Microsoft Office Suite
- Team Collaboration
- Time Management
Certification
- Certified Nursing Assistant (CNA)
- Certified Medication Technician (CMT)
- Medical Assistant
- CPR/BLS Certified
Timeline
Clinical Technician
Johns Hopkins Hospital
10.2023 - Current
Customer Service Representative
Awmins Connect
11.2021 - 12.2023
Certified Nursing Assistant
MedStar Harbor Hospital
11.2021 - 11.2023
Certified Nursing Assistant /Certified Medication Technician
Cartias House Assisted Living
10.2021 - 11.2022
Customer Service Representative
Cartias House Assisted Living
06.2020 - 10.2020
Administrative Assistant
Baltimore Youthworks
Emergency Medical Service -
Baltimore City Community College
High School Diploma -
Renaissance Acamedy