AnnMarie Forquer
Keokuk
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Optimae Life Services
Keokuk, IA
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Verified insurances for customers with appointments on a daily basis.
Patient Liaison - Front Desk Recption
Mercy Clinics
Des Moines, IA
01.2014 - 11.2014
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Facilitated smooth admission and discharge processes for patients, ensuring seamless transitions throughout their healthcare journey.
- Promoted patient advocacy by identifying barriers to care access and recommending appropriate resources or interventions.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Customer Service/Invoices
CDS Global
Des Moines, IA
10.2008 - 03.2012
- Optimized internal processes by implementing new software tools for tracking shipments and monitoring compliance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered Sales Rep calls to help solve customer problems.
- I invoiced invoices for our team which was a dedicated team for National Geographic/Hampton Brown for their school book lines.
- I have a letter of recommendation from my former Supervisor.
Education
Medical Coding Certificate - Medical Coding
DMACC
Des Moines, IA07-2014
Accounting/Data Entry - Accounting
Hamilton Business College
Des Moines, IA06-1993
Skills
- Customer service
- Data entry proficiency
- Computer skills
- Healthcare
- Office administration
- Problem-solving
- Administrative support
- Friendly and outgoing
- Microsoft Word
- Multitasking and organization
- Time management
- Team collaboration
- Microsoft Excel
- Documentation management
- File organization
- HIPAA compliance
- Microsoft outlook
- Customer follow-up
- Customer and client relations
- Verbal and written communication
- Computer proficiency
- Money handling
- Filing
- Patient check-in
- Registration and admissions
- Recordkeeping accuracy
- Critical thinking
- Electronic health records
- Cross-functional teamwork
- Strong problem solver
- Phone and email etiquette
- Scheduling
- Flexible schedule
- Documentation and recordkeeping
- Patient registration
- Insurance verification
- Medical terminology
- Insurance procedures
- Database entry
- Policy understanding
- Scheduling and calendar management
- Dedicated team player
- Payment processing
- Excel spreadsheets
- Eligibility determination
- Appointment scheduling
- Recordkeeping
- Analytical thinking
- Filing and data archiving
- Invoice processing
- Inventory control
- Relationship building
- Mail handling
- Meticulous attention to detail
- EMR
Accomplishments
I have won awards through past employment for my dedication and work completed. I have furthered my education with Certificate programs to continue to learn and stay up to date. I work well with a team and can function under a deadline. I have skills in money collecting, medicl coding, data entry for purchases and insurance both. I have worked with Microsoft Word, Excel as well as many Insurance verification programs.
I have spent many years raising foster children and then later adopted children often with special needs or child in need of structure, so I had to learn to be a leader. i am good at clear communication and can tell others what I need to be sucessful.
Timeline
Administrative Assistant
Optimae Life Services
11.2022 - Current
Patient Liaison - Front Desk Recption
Mercy Clinics
01.2014 - 11.2014
Customer Service/Invoices
CDS Global
10.2008 - 03.2012
Medical Coding Certificate - Medical Coding
DMACC
Accounting/Data Entry - Accounting
Hamilton Business College