Lisa Roberts
Camby,IN
Summary
To work in an office environment.Offering strong customer service skills and scheduling patients with expertise levels of compassion and care to attain the utmost level of patient comfort while providing the most positive effective services.
Overview
1
1
Certification
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Administrative Assistant
IU Health Hospitals
Indianapolis, IN
09.2008 - Current
- Pharmacy Technician Kroger, 8150 Rockville Rd. 46214 (317) 271-9591
- Pharmacy Technician CVS, 3705 Kentucky Ave. 46221 (317)856-1253
- Lead Pharmacy Technician
- 5 yrs plus left to go to smaller pharmacy and better pay
- Over 20 plus years with IUHP as a Sr. Registration specialist.
- Greeted patients and provided clear instructions for services
- In depth knowledge of analyzing health benefits and verifying insurance information
- Proficient in word processing software and excel.
- Knowledge of front office and clinical operations as well as pharmacy technician history. Also well versed in Billing and Collections.
- Demonstrated flexibility and readiness to relocate for career advancement
- AREAS OF EXPERTISE
- Administrative Assistant duties (All)
- Phone Triage Patient Registration Scheduling Call-Backs
- Check In/Out Documents Scanning
- Insurance Collections/Billing/Payments
- Chart Preparation Pharmacy Technician Licensed
- Float throughout the facility, supporting Front Desk, Collection/Billing, and Scheduling operations. Office Trainer for all positions at both locations.
- ADDITIONAL CAPABILITIES
- HIPAA compliant
- Delivered exceptional customer service while maintaining professional phone etiquette
- Verbal and written communication
- Demonstrated strong attention to detail in all tasks performed
- Strong Team Leader and Team Player
- CPR certified
- Preceptor
- Scheduling
- PA / Precertification knowledge
- Insurance/Billing
- CPT codes/ ICD 10 familiarity
Education
High School Diploma -
Ben Davis HS
Indianapolis, IN 05.1980 - 01.1984
Ball State University
Muncie, INSkills
- Customer communication
- Appointment coordination
- Marketing
- Business development
- Management
- Patient billing
- Conflict management
- ICD-10
- Office Administration
- Clinical confidentiality policies
- Patient registration
- Meeting agenda preparation
- Organizational skills
- Typing
- Healthcare practice operations management
- EMR Systems
- Working with people with disabilities
- Medical coding and billing
- Medical Scheduling
- Front desk
- Referral coordination
- Phone client interaction
- Health insurance knowledge
- Patient services
- Productivity software
- Correspondence management
- Conflict resolution
- Medical payment processing
- Availity
- Time management
- Teamwork
- Medical insurance coverage verification
- Administrative experience
- Google Workspace
- Medical Records
- Computer Skills
- Leadership
- Patient relations
- Budgeting
- Attention to detail
- Clerical experience
- Ambulatory surgery center experience
- Insurance medical billing
- Patient interaction
- Office management
- Phone Etiquette
- Microsoft Office
- Patient inquiry management
- Medical billing
- Hospital experience
- Private practice experience
- Task prioritization
- Multi-line phone systems
- Managing patient records
- Medical office experience
- Medical administrative support
- Medical admin support
- Writing skills
- Medicaid
- Account management
- Windows
- Executive administrative support
- HIPAA
- Medicare
- Employee relations
- Microsoft Outlook Calendar
- Travel planning
- Microsoft Word
- Insurance Verification
- Guest Services
- Healthcare management
- Computer operation
- Medical terminology
- Microsoft
- Word Processing
- Clinic experience
- Microsoft Outlook
- Patient communication
- Payroll
- Hospitality
- Supply management
- Practice management
- Math
- Microsoft Excel
- Electronic health records (EHR) management
- Compliance documentation
- In-person consultation
- Data entry
- Technical Proficiency
- Patient care coordination
- Written communication skills
- Interpersonal skills
- Presentation preparation
Certification
- First Aid Certification
- Driver's License
- CPR, CPR certified
Additional Information
Administrative Assistant duties (All), Phone Triage, Patient Registration, Scheduling Call-Backs, Check In/Out Documents' Scanning, Insurance Collections/Billing/Payments, Chart Preparation, Pharmacy Technician Licensed, Float thru out the facility wherever needed: Front Desk, Collection/Billing, Scheduling other location up at our Northside office., Office Trainor for all positions at both locations., HIPPA compliant, Excellent customer services and phone etiquette, Verbal and written communication, Strong attention to detail, Strong Team Leader and Team Player, CPR certified, Preceptor, Scheduling, PA / Precertification knowledge, Insurance/Billing, CPT codes/ ICD 10 familiarity, DATE, 05/25/16, IUHP
Email Addresses
Administrative Assistant duties (All), Phone Triage, Patient Registration, Scheduling Call-Backs, Check In/Out Documents' Scanning, Insurance Collections/Billing/Payments, Chart Preparation, Pharmacy Technician Licensed, Float thru out the facility wherever needed: Front Desk, Collection/Billing, Scheduling other location up at our Northside office., Office Trainor for all positions at both locations., HIPPA compliant, Excellent customer services and phone etiquette, Verbal and written communication, Strong attention to detail, Strong Team Leader and Team Player, CPR certified, Preceptor, Scheduling, PA / Precertification knowledge, Insurance/Billing, CPT codes/ ICD 10 familiarity, DATE, 05/25/16, IUHP
Work Authorization
Administrative Assistant duties (All), Phone Triage, Patient Registration, Scheduling Call-Backs, Check In/Out Documents' Scanning, Insurance Collections/Billing/Payments, Chart Preparation, Pharmacy Technician Licensed, Float thru out the facility wherever needed: Front Desk, Collection/Billing, Scheduling other location up at our Northside office., Office Trainor for all positions at both locations., HIPPA compliant, Excellent customer services and phone etiquette, Verbal and written communication, Strong attention to detail, Strong Team Leader and Team Player, CPR certified, Preceptor, Scheduling, PA / Precertification knowledge, Insurance/Billing, CPT codes/ ICD 10 familiarity, DATE, 05/25/16, IUHP
Relocation Note
Administrative Assistant duties (All), Phone Triage, Patient Registration, Scheduling Call-Backs, Check In/Out Documents' Scanning, Insurance Collections/Billing/Payments, Chart Preparation, Pharmacy Technician Licensed, Float thru out the facility wherever needed: Front Desk, Collection/Billing, Scheduling other location up at our Northside office., Office Trainor for all positions at both locations., HIPPA compliant, Excellent customer services and phone etiquette, Verbal and written communication, Strong attention to detail, Strong Team Leader and Team Player, CPR certified, Preceptor, Scheduling, PA / Precertification knowledge, Insurance/Billing, CPT codes/ ICD 10 familiarity, DATE, 05/25/16, IUHP
Languages
English
Highest Qualifications
Administrative Assistant duties (All), Phone Triage, Patient Registration, Scheduling Call-Backs, Check In/Out Documents' Scanning, Insurance Collections/Billing/Payments, Chart Preparation, Pharmacy Technician Licensed, Float thru out the facility wherever needed: Front Desk, Collection/Billing, Scheduling other location up at our Northside office., Office Trainor for all positions at both locations., HIPPA compliant, Excellent customer services and phone etiquette, Verbal and written communication, Strong attention to detail, Strong Team Leader and Team Player, CPR certified, Preceptor, Scheduling, PA / Precertification knowledge, Insurance/Billing, CPT codes/ ICD 10 familiarity, DATE, 05/25/16, IUHP
Personal Information
Administrative Assistant duties (All), Phone Triage, Patient Registration, Scheduling Call-Backs, Check In/Out Documents' Scanning, Insurance Collections/Billing/Payments, Chart Preparation, Pharmacy Technician Licensed, Float thru out the facility wherever needed: Front Desk, Collection/Billing, Scheduling other location up at our Northside office., Office Trainor for all positions at both locations., HIPPA compliant, Excellent customer services and phone etiquette, Verbal and written communication, Strong attention to detail, Strong Team Leader and Team Player, CPR certified, Preceptor, Scheduling, PA / Precertification knowledge, Insurance/Billing, CPT codes/ ICD 10 familiarity, DATE, 05/25/16, IUHP
Timeline
Administrative Assistant
IU Health Hospitals
09.2008 - Current
High School Diploma -
Ben Davis HS
05.1980 - 01.1984
Ball State University