Hanne FLORES
Hollister,CA
Summary
Dynamic Patient Care Coordinator with extensive experience at Stanford Healthcare, excelling in patient relations and appointment scheduling. Proven ability to enhance patient satisfaction through effective communication and critical thinking. Skilled in HIPAA compliance and patient records management, fostering a supportive environment that prioritizes care and confidentiality.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator 4
Stanford Healthcare
02.2012 - Current
- Assisted patients in navigating healthcare services and scheduling appointments.
- Coordinated communication between medical staff and patients to ensure accurate information delivery.
- Managed patient records using electronic health record systems for efficient data retrieval.
- Supported intake processes by collecting patient information and verifying insurance details.
- Collaborated with multidisciplinary teams to streamline patient care processes and improve outcomes.
- Provided education on treatment options, enhancing patient understanding of care plans.
- Monitored follow-up appointments, ensuring compliance with treatment schedules for optimal recovery.
- Resolved patient inquiries promptly, fostering a positive experience within the healthcare environment.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Education
Medical Assistant - Medical Assistant
Bryman College
CA06.2000
High School Diploma - General Studies
Willow Glen High School
San Jose, CA06.1993
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Patient records management
- Patient documentation
- Goal setting
- Follow-up care
- Documentation
- Patient safety
- Patient registration
- Office administration
- Payment collection
- Creative problem solving
- Policy compliance
- New hire training
- Healthcare operations
- Insurance practices
- Patient assessment
- Patient flow management
- Inventory management
- Medical data collection
- Patient outreach and Follow-up
- Case management
- Organizational standards
- Process improvements
- Cross-functional teamwork
- Medical instrument sterilization
- Nursing background
- Performance improvement
- Multitasking
- Healthcare documentation
- Healthcare
- Medical record requests
- Punctual and hardworking
- Reliability and dedication
- Registration and scheduling
- Caring and empathetic
- Patient intake
- Conflict resolution
- Patient confidentiality and data security
- Multi-line telephone systems
- Schedule coordination
- Medical history documentation
- Outbound calling
- Communicating to patients and families
- Knowledge of community services and programs
- Spanish fluency
- Evaluating quality of care
- Professional bedside manner
- Patient needs assessment and referral
Timeline
Patient Care Coordinator 4
Stanford Healthcare
02.2012 - Current
Medical Assistant - Medical Assistant
Bryman College
High School Diploma - General Studies
Willow Glen High School