Lucinda Hentges
Revco Solutions
Tipton,MO
21
years of professional experience
Compassionate professional with a proven track record in customer service and client relations. Recognized for attention to detail and effective communication, driving improvements in patient satisfaction and billing accuracy.
Work History
Patient Account Representative
4 Years 11 Months- Manage patient account inquiries, ensuring timely resolution of billing issues while providing compassionate customer service.
- Communicate directly with patients regarding medical bills, account balances, payments, and financial responsibility.
- Process patient payments accurately and efficiently.
- Explain patient insurance coverage, including covered and non covered services and reasons for patient balances.
- Collaborate with patient to verify patient information and resolve discrepancies with professionalism and confidentiality.
- Maintain detailed records of patient accounts, improving data accuracy and accessibility.
Mail Order Packager/Warehouse Shipper
1 Year 9 Months- Inspected finished products for quality assurance, ensuring compliance with standards.
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Collaborated with team members to streamline packaging processes for improved workflow.
- Trained new staff on packaging techniques and safety protocols to enhance team performance.
Marketing Manager/Special Project Manager
13 Years 9 Months- Led marketing initiatives to expand customer base for two financial planners.
- Developed and maintained client relationships while supporting business and development and growth.
- Increased awareness and interest in financial planning services through marketing efforts.
Education
MBA - Accounting
Skills
Medical billing & Payment Processing
Insurance verification
Insurance and Benefits Explanation
Insurance billing
Medical billing
Medical Billing Understanding
Patient account management
HIPAA compliance
Medical billingg & Payment Processing
Timeline
Patient Account Representative
Revco Solutions
09.2021 - CurrentRead More
Mail Order Packager/Warehouse Shipper
Burgers' Smokehouse
11.2019 - 08.2021Read More
Marketing Manager/Special Project Manager
Propartern's Wealth
01.2006 - 10.2019Read More
University of Central Missouri
MBA from Accounting
Read More