Deborah Burrus
Lake Jackson,TX
Summary
Driven Patient Account Representative with a proven track record at UC San Diego Healthcare, adept in HIPAA compliance and insurance billing, enhanced by exceptional teamwork and communication skills. Achieved significant reductions in aged accounts receivable, demonstrating a keen ability for problem-solving and efficiency improvements.
Overview
9
9
years of professional experience
Work History
Patient Account Representative
UC San Diego Healthcare
05.2015 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Medical Assistant And Billing -
United Health Careers Institute
San Bernardino, CA01.1983
Skills
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
- Medical Billing Understanding
- Follow-up skills
- Data entry proficiency
- HIPAA understanding
- Medical terminology knowledge
- Healthcare industry understanding
- Verbal and written communication
- Medical Terminology
- Hospital operations
- Payment Processing
- Insurance collaboration
- Insurance Company Communication
- Organizational Skills
- Account Monitoring
- Paperwork Processing
- Decision-Making
- Clear Communication
- Training and Teaching
- Attention to Detail
- Audit Procedures
- Payment management
- Aging reports analysis
- Teamwork and Collaboration
- Multitasking
- Reliability
- Excellent Communication
Timeline
Patient Account Representative
UC San Diego Healthcare
05.2015 - Current
Medical Assistant And Billing -
United Health Careers Institute
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